Air Transport Services Group
145 Hunter Drive,
Wilmington, 45177, OH,
United States
Wilmington, 45177, OH,
United States
1 571-267-1571
Transportation
Air Transport Services Group Technographics
Air Transport Services Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Air Transport Services Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5280 Air Transport Services Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Air Transport Services Group has purchased the following applications: IFS Maintenix for Aviation MRO in 2018, Microsoft 365 for Collaboration in 2020, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Air Transport Services Group is running and its propensity to invest more and deepen its relationship with IFS , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Air Transport Services Group revenues, which have grown to $1.73 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Air Transport Services Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Air Transport Services Group Tech Stack and Enterprise Applications
Air Transport Services Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IFS | Legacy | IFS Maintenix | Aviation MRO | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Air Transport Services Group implemented IFS Maintenix as its Aviation MRO platform, converging its maintenance operations onto a single, new MRO IT system. The selection was driven by ATSG's defined fleet maintenance requirements and three paramount criteria, a proven implementation track record, strong multi-entity functionality, and the ability to execute a hot cut migration to minimize downtime and avoid costly parallel operation.
The IFS Maintenix implementation focused on core Aviation MRO capabilities typical for fleet-centric operators, including centralized maintenance planning, maintenance task and workpack orchestration, airworthiness and engineering records management, and scheduling for line and base maintenance. Configuration emphasized multi-entity maintenance control to support ATSG's aircraft leasing and air cargo transportation business model, with the IFS Maintenix application configured to reflect entity-level maintenance hierarchies and shared fleet visibility.
Operational coverage targeted ATSG's full fleet and business units, consolidating maintenance data and business rules into IFS Maintenix to provide a single source of truth for maintenance status and planning across entities. The deployment approach prioritized a coordinated cutover, aligning data consolidation and operational readiness across maintenance, engineering, and operations teams to enable the single-system operating model.
Governance and rollout planning centered on cutover orchestration and change control for maintenance workflows, with explicit emphasis on procedures to support the hot cut migration. The program aimed to reduce downtime risk during transition and avoid the expense of parallel operations, while embedding multi-entity governance and process controls into the new Aviation MRO environment provided by IFS Maintenix.
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Air Transport Services Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Air Transport Services Group implemented Microsoft 365 as its Collaboration platform. Microsoft 365 is cited on the company's public website and is used to deliver core collaboration capabilities including enterprise email, real-time meetings and chat, document management via SharePoint and file synchronization with OneDrive, plus Office desktop and web applications. This implementation positions Air Transport Services Group Microsoft 365 Collaboration to support corporate communications and knowledge management functions across the organization.
Deployment follows a tenant-based cloud architecture with centralized administration, provisioning, and policy controls for collaboration services within the Microsoft ecosystem. Functional modules implemented include Exchange Online for messaging, Microsoft Teams for meetings and chat, SharePoint for intranet and document stores, OneDrive for endpoint file sync, and Office productivity apps, configured to enable collaborative workflows and document lifecycle management. Governance is described through centralized tenant controls, role-based administration, and information protection policies to support corporate collaboration and secure information sharing as reflected in public materials.
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Air Transport Services Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, Air Transport Services Group implemented Hotjar in a Customer Experience capacity on its public website. The implementation was oriented toward capturing on-page behavioral signals and qualitative feedback to support website usability and user journey analysis.
Deployment used the Hotjar tracking snippet embedded across the corporate web estate and the Hotjar admin console to instrument heatmaps, session recordings, conversion funnel views, and on-site feedback polls and surveys. Configuration and data access were managed by web operations and digital experience stakeholders, with standard privacy controls and consent gating applied to align data capture with site cookie policies.
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Air Transport Services Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Air Transport Services Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Air Transport Services Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Air Transport Services Group
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Air Transport Services Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Air Transport Services Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Air Transport Services Group digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Air Transport Services Group Technographics
Air Transport Services Group is a Transportation organization based in United States,
with around 5280 employees and annual revenues of $1.73 billion.
Air Transport Services Group operates a diverse technology stack with applications such as
IFS Maintenix, Microsoft 365 and Hotjar,
covering areas like Aviation MRO, Collaboration and Customer Experience.
Air Transport Services Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IFS, Microsoft and Contentsquare.
Air Transport Services Group recently adopted applications including
Wufoo Forms in 2021, Okta Identity Cloud in 2021 and Microsoft 365 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Air Transport Services Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Air Transport Services Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Air Transport Services Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.