Sapporo, 060-0001,
Japan
Airdo Japan Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Airdo Japan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1025 Airdo Japan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Airdo Japan has purchased the following applications: Line.me for Chatbots and Conversational AI in 2023, Tocaro Communication Platform for Collaboration in 2019, Taboola Yusp for Personalization and Product Recommendations in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Airdo Japan is running and its propensity to invest more and deepen its relationship with LY Corporation , ITOCHU Techno-Solutions Corporation , Taboola or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Airdo Japan revenues, which have grown to $360.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Airdo Japan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LY Corporation | Legacy | Line.me | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Airdo Japan deployed Line.me on its website as a public-facing conversational channel. Airdo Japan uses Line.me within the Chatbots and Conversational AI category to deliver automated messaging directly from its corporate web presence.
The implementation is centered on an embedded Line.me web interface that manages inbound customer interactions through scripted conversational flows and intent classification. Functional capabilities aligned with Chatbots and Conversational AI include automated intent detection, templated response flows for common inquiries, guided self-service pathways for schedule and ticketing questions, and escalation triggers for human agent handoffs.
Architecturally the deployment surfaces as a front-end widget embedded on site pages, delegating message orchestration and session management to the Line.me cloud platform while persisting interaction logs for operator review. The source does not list named backend integrations, so the observable configuration relies on Line.me platform services for message processing and telemetry.
Operational scope is focused on the public website and customer support touchpoints, positioning Line.me to support web engagement and customer service functions. Governance and rollout specifics are not provided in the source, therefore process changes and agent training requirements would be determined by Airdo Japan internal procedures.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ITOCHU Techno-Solutions Corporation | Legacy | Tocaro Communication Platform | Collaboration | Collaboration | ITOCHU Techno-Solutions Corporation | 2019 | 2019 |
In 2019 Airdo Japan implemented the Tocaro Communication Platform as a Collaboration application to streamline internal communications and file sharing across its Hokkaido and Tokyo sites. The deployment targeted operations and customer-service coordination, establishing a unified communication layer between regional operations teams and the Tokyo corporate support functions.
The Tocaro Communication Platform implementation emphasized real-time messaging, group communication, and centralized file sharing to reduce reliance on email attachments and ad hoc travel for coordination. Configuration work focused on persistent group channels and document access controls to support operational handoffs and incident coordination in day to day airline operations.
The project was delivered by ITOCHU Techno-Solutions Corporation and included an explicit integration with Box to handle document storage and sharing, combining Tocaro messaging with Box content services. Operational scope covered Hokkaido and Tokyo sites, aligning messages, files, and task coordination for ground operations, crew scheduling liaison, and customer-service teams.
Governance changes included standardizing communication workflows for remote group coordination and formalizing file sharing procedures to reduce attachment proliferation. Reported outcomes from the implementation included fewer email and attachment issues, enabled remote group communication that reduced travel time between locations, and improved operational responsiveness in Japan.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Taboola | Legacy | Taboola Yusp | Personalization and Product Recommendations | eCommerce | n/a | 2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2013 | 2013 |
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Tag Management | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Domain Name System (DNS) | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2019 | 2019 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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