Airtel Africa
The Oval, 6th Floor, Ring Rd Parklands,
Nairobi, x,
Kenya
Nairobi, x,
Kenya
254 2069 10000
Communications
Airtel Africa Technographics
Airtel Africa Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Airtel Africa and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3350 Airtel Africa employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Airtel Africa has purchased the following applications: Infor SunSystems for ERP Financial in 2018, Microsoft 365 for Collaboration in 2020, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Airtel Africa is running and its propensity to invest more and deepen its relationship with Infor , CSG Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Airtel Africa revenues, which have grown to $3.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Airtel Africa intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Airtel Africa Tech Stack and Enterprise Applications
Airtel Africa ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Airtel Africa implemented Infor SunSystems as an ERP Financial solution in Kenya. The deployment focused on consolidating core finance and procurement transaction processing and financial reporting for the company’s Kenyan operations.
Infor SunSystems was configured to support standard financial modules including general ledger, accounts payable, accounts receivable and cash management, providing centralized ledger control and period-end processing. The implementation included configuration of a standardized chart of accounts and multi-currency transaction handling aligned with ERP Financial capabilities. Advanced Inquiry was deployed to extend reporting and ad hoc query capability against Infor SunSystems data.
A key signal in the rollout was the integration of iPOS eProcurement for Infor SunSystems, linking purchase order creation and supplier invoice capture to the financial ledger and enabling procure-to-pay workflows. The iPOS eProcurement connection synchronized PO approvals and invoice validation with financial postings in Infor SunSystems, reducing manual reconciliation points. Operational coverage emphasized finance and procurement functions within Kenya, aligning transactional flows from sourcing through accounts payable.
Governance and process workstreams established centralized financial controls, role-based access and formal approval routing for purchase orders and supplier invoices. The configuration emphasized audit trail capture and inquiry-driven financial oversight using Advanced Inquiry, embedding standardized workflows and controls into Infor SunSystems for ongoing finance operations.
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Subscription and Recurring Billing | ERP |
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2022 | 2023 |
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Airtel Africa Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Airtel Africa implemented Microsoft 365 as a centralized Collaboration platform. The deployment is observable on the company website and serves as a cloud-first foundation for corporate productivity and external communication for Airtel Africa operations in Kenya.
Microsoft 365 was configured to deliver core Collaboration capabilities, including cloud email and calendaring, document collaboration and content publishing, and synchronous team communication and presence. The implementation emphasizes browser-based access and site-embedded collaboration features consistent with a web-facing integration model, and it aligns Microsoft 365 Collaboration with customer engagement and internal productivity workflows.
Operationally the Microsoft 365 rollout affects IT service management, marketing and corporate communications functions, and teams responsible for customer-facing content. Governance is organized around cloud tenancy administration and role-based access controls to support web publishing and enterprise collaboration, with standard identity and authentication controls applied to manage user access to Microsoft 365 Collaboration services.
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Airtel Africa IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
In 2020, Airtel Africa implemented Microsoft Azure Cloud Services to host its public website, leveraging Application Hosting and Computing Services for scalable web delivery and compute. Microsoft Azure Cloud Services is used as the primary platform for web hosting and digital channel workloads, aligning platform capabilities with the company website and customer facing services. This deployment centralizes application hosting under the Application Hosting and Computing Services category and situates Microsoft Azure Cloud Services as the infrastructure foundation for online service delivery.
The implementation configures core cloud capabilities including virtualized compute, object storage, networking, load balancing and content delivery capabilities typical of Application Hosting and Computing Services. Operational ownership is held by Airtel Africa IT infrastructure and web operations teams, with functional impact on digital channels and customer experience operations. Governance is expressed through centralized cloud account controls, role based access management and standardized deployment workflows to manage production updates and incident responses.
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Airtel Africa
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO | CXO | Finance | |
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CIO | CXO | Finance | |
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Managing Director East Africa | Director | Finance | |
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Apps Being Evaluated by Airtel Africa Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Airtel Africa IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Airtel Africa digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Airtel Africa Technographics
Airtel Africa is a Communications organization based in Kenya,
with around 3350 employees and annual revenues of $3.00 billion.
Airtel Africa operates a diverse technology stack with applications such as
Infor SunSystems, Microsoft 365 and Microsoft Azure Cloud Services,
covering areas like ERP Financial, Collaboration and Application Hosting and Computing Services.
Airtel Africa has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor and Microsoft.
Airtel Africa recently adopted applications including
CSG Encompass in 2022, Cloudflare CDN in 2021 and Microsoft 365 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Airtel Africa’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Airtel Africa’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Airtel Africa technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.