AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Al Wathba Insurance Tech Stack and Enterprise Applications

Al Wathba Insurance ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
In-House Applications Legacy In-House Insurance Claims Management Insurance Claims Management ERP Services and Operations n/a 2019 2019
In 2019 Al Wathba Insurance deployed its In-House Insurance Claims Management as an Insurance Claims Management solution to centralize claims operations and link claims processing to customer engagement channels. The implementation sits inside AWNICs in-house application portfolio and was positioned to streamline claims, finance, and customer service workflows while supporting automated e channel distribution of products and services. The In-House Insurance Claims Management implementation included configurable claims workflows, rule driven payment processing, reporting and dashboards, and automated documented processes for premium refunds and cash claims. The system was configured to support same day payment processing for premium refunds and cash claims and to deliver workflow based claims, finance processes and operational reporting. The implementation also aligned to automated motor policy generation logic and to broker and employee portal workflows for marine and specialty lines. Operational integration tied the claims application to multiple AWNIC in-house systems, including The AWNIC Edge intelligent communication management system iCMS, Motor Portal, Marine Portal, Human Resources Management System HRMS, Digital Salvage Auction, 360 degree vehicle access capabilities, and the IT Service Desk. Customer facing channels were explicitly integrated, including WhatsApp Business, the corporate Website and the Mobile app to enable automated e channel claims intake and policy servicing across brokers, employees and retail customers. Governance emphasized project management discipline, timely resolution of queries and a prioritization of customer experience through process standardization and role based workflows. Documented outcomes from internal communications included a customer satisfaction rate of 93 percent, same day processing of premium refunds and cash claims, an average processing time improvement of 70 percent and a 200 percent increase in premium production via e channels during the pandemic, while the solution provided insights to support up sell and cross sell opportunities and purchase pattern analysis.
Insurance ERP ERP Services and Operations 2018 2018
Insurance Policy Administration ERP Services and Operations 2019 2019
Al Wathba Insurance Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2020 2020
Collaboration Collaboration 2021 2021
Collaboration Collaboration 2022 2022
Al Wathba Insurance CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
HubSpot Legacy Hubspot Marketing Automation Marketing Automation CRM n/a 2022 2022
Tag Management CRM 2021 2021
Al Wathba Insurance IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2013 2013
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2022 2022

IT Decision Makers and Key Stakeholders at Al Wathba Insurance

First Name Last Name Title Function Department Email Phone
Deputy Head-Technical Underwriting Director Risk
Head of Claims Director Risk
Claims Manager Manager Risk
Head of Information Technology Department Director IT

Apps Being Evaluated by Al Wathba Insurance Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Al Wathba Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Al Wathba Insurance digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Al Wathba Insurance Technographics
Al Wathba Insurance is a Insurance organization based in United Arab Emirates, with around 350 employees and annual revenues of $150.0 million.
Al Wathba Insurance operates a diverse technology stack with applications such as In-House Insurance Claims Management, Microsoft 365 and Hubspot Marketing Automation, covering areas like Insurance Claims Management, Collaboration and Marketing Automation.
Al Wathba Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as In-House Applications, Microsoft and HubSpot.
Al Wathba Insurance recently adopted applications including Slack Connect in 2022, Hubspot Marketing Automation in 2022 and Cloudflare CDN in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Al Wathba Insurance’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Al Wathba Insurance’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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