Warszawa, 00-739,
Poland
Alab Laboratoria Technographics
Alab Laboratoria Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alab Laboratoria and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1063 Alab Laboratoria employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alab Laboratoria has purchased the following applications: SL MEDIA LiveSupport for Chatbots and Conversational AI in 2016, Hotjar for Customer Experience in 2017, OneTrust Cookie Consent for Governance, Risk and Compliance in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alab Laboratoria is running and its propensity to invest more and deepen its relationship with SL MEDIA , Contentsquare , Adform or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alab Laboratoria revenues, which have grown to $179.5 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alab Laboratoria intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alab Laboratoria Tech Stack and Enterprise Applications
Alab Laboratoria AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SL MEDIA | Legacy | SL MEDIA LiveSupport | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Alab Laboratoria deployed SL MEDIA LiveSupport on its public website in Poland. The implementation embeds SL MEDIA LiveSupport as a web based conversational interface to manage visitor inquiries and frontline patient engagement.
SL MEDIA LiveSupport operates as an embedded chat widget, aligning with Chatbots and Conversational AI functionality such as scripted conversational flows, live agent escalation and session persistence to support customer service and patient support workflows. Operational ownership sits with Alab Laboratoria's web and customer service teams, with the solution instrumenting website touchpoints for real time interaction and basic conversational monitoring.
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Alab Laboratoria CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017, Alab Laboratoria deployed Hotjar on its public website in Poland. Hotjar was implemented as a Customer Experience solution to capture qualitative user behavior signals across the corporate site and inform UX and digital marketing decisions.
The deployment is web-centric, with Hotjar scripts embedded in site templates to instrument key pages and user journeys. Functional capabilities in use align with standard Hotjar modules, including session recordings, heatmaps, on-page feedback widgets, and funnel analysis, feeding qualitative analytics to marketing and UX teams. Governance and instrumentation are managed alongside the website codebase, positioning Hotjar as the Customer Experience instrumentation layer for Alab Laboratoria.
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2016 | 2016 |
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Alab Laboratoria TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OneTrust | Legacy | OneTrust Cookie Consent | Governance, Risk and Compliance | TRM | n/a | 2022 | 2022 |
In 2022, Alab Laboratoria implemented OneTrust Cookie Consent on its public website. The OneTrust Cookie Consent deployment is positioned within the Governance, Risk and Compliance category to centralize web cookie notice presentation, consent capture, and preference management for the company web estate.
The implementation uses a site-level OneTrust Cookie Consent script to surface a cookie banner and preference center, apply cookie classification and categorization workflows, and persist consent records for audit and compliance workflows. Operational scope is the corporate website serving Poland, with functional coverage touching marketing, IT, and compliance workflows to manage consent lifecycles and maintain regulatory evidence for ePrivacy and GDPR related requirements.
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Alab Laboratoria
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Apps Being Evaluated by Alab Laboratoria Executives
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