Ale El Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ale El and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Ale El employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ale El has purchased the following applications: Microsoft 365 for Collaboration in 2021, Kundo for Customer Support in 2021, Esri Arcgis for Geographic Information System in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ale El is running and its propensity to invest more and deepen its relationship with Microsoft , Kundo , Crazy Egg or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ale El revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ale El intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kundo | Legacy | Kundo | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Ale El implemented Kundo on its public website to centralize customer inquiry handling. The deployment is embedded on https://www.aleel.se/ and serves this Sweden based utilities provider with about 20 employees, using Kundo for Customer Support to manage inbound customer communications and service requests.
Configuration emphasized Customer Support capabilities common to web-embedded help platforms, including site-based ticket capture, an embedded contact widget, and a customer-facing knowledge base to surface FAQs. Kundo was configured to convert web submissions into tracked cases and to provide an agent interface for case management and response workflows, aligning with standard ticketing and case lifecycle processes.
Operational scope is focused on customer service and communications, consolidating website inquiries into a single system of record and enabling structured triage and resolution workflows. Governance adjustments established ticket ownership and response workflows within the support team, positioning Kundo as the primary customer interaction channel for the company.
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Marketing Analytics | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Esri | Legacy | Esri Arcgis | Geographic Information System | PLM and Engineering | n/a | 2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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