Austin, 78741, TX,
United States
AlertFind Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by AlertFind and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 75 AlertFind employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AlertFind has purchased the following applications: Customerly for Chatbots and Conversational AI in 2020, Zoom for Audio Video and Web Conferencing in 2020, Microsoft Clarity for Marketing Analytics in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AlertFind is running and its propensity to invest more and deepen its relationship with Customerly , Zoom Video Communications , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AlertFind revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AlertFind intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Customerly | Legacy | Customerly | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, AlertFind implemented Customerly on its website, deploying the solution as its Chatbots and Conversational AI channel for digital customer engagement. AlertFind is a United States based professional services firm of about 75 employees and embedded the Customerly chat interface into public site touchpoints to centralize conversational interactions.
The implementation emphasized a web widget deployment and conversational workflow configuration, leveraging Customerly to provide automated responses, lead capture forms, and guided conversation paths consistent with Chatbots and Conversational AI capabilities. Configuration work included authoring message flows and knowledge base content to power automated replies, plus escalation rules to route conversations to human agents when automated handling reached defined thresholds.
Operational ownership and governance were aligned to customer support and marketing functions, which managed conversational scripts, response templates, and ongoing moderation. Routine processes were established for reviewing conversation analytics and updating flows to maintain coverage across support inquiries, sales leads, and onboarding entry points exposed on the website.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Clarity | Marketing Analytics | CRM | n/a | 2021 | 2021 |
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Marketing Analytics, Sales Analytics, Customer Support | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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