Granada, 18009,
Spain
Alhambra Palace Technographics
Alhambra Palace Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alhambra Palace and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 92 Alhambra Palace employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alhambra Palace has purchased the following applications: Sojern for Guest Management in 2018, Quicktext for Chatbots and Conversational AI in 2022, Packet Tide ExpressionEngine CMS (ex EllisLab) for Web Content Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alhambra Palace is running and its propensity to invest more and deepen its relationship with Sojern , Bookassist , Quicktext or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alhambra Palace revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alhambra Palace intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alhambra Palace Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2018 | 2018 |
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Reservation and Booking Management | ERP Services and Operations |
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2016 | 2016 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quicktext | Legacy | Quicktext | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Alhambra Palace implemented Quicktext on its website. The Quicktext deployment provides Chatbots and Conversational AI capabilities to deliver on-site guest messaging, automated FAQ responses, multilingual engagement, and preliminary booking assistance through a web-embedded conversational interface.
Quicktext is embedded in the hotel web pages as a customer-facing conversational layer, applying category-aligned features such as intent recognition, templated response workflows, and contact capture for follow up. The implementation covers guest services, reservations, and marketing interactions on the company website in Spain, with operational governance oriented toward front office and marketing teams to manage conversation content, escalation routing, and service-level rules. No implementation partner or additional systems integrations are listed for this deployment.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Packet Tide | Legacy | Packet Tide ExpressionEngine CMS (ex EllisLab) | Web Content Management | Content Management | n/a | 2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Alhambra Palace
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Alhambra Palace Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||