Allegheny County Department of Human Services
1 Smithfield St,
Pittsburgh, 15222, PA,
United States
Pittsburgh, 15222, PA,
United States
1 412-350-5701
Government
Allegheny County Department of Human Services Technographics
Allegheny County Department of Human Services Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Allegheny County Department of Human Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 907 Allegheny County Department of Human Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Allegheny County Department of Human Services has purchased the following applications: CourtReserve for Reservation and Booking Management in 2022, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Hyland OnBase for Content Management in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Allegheny County Department of Human Services is running and its propensity to invest more and deepen its relationship with CourtReserve , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Allegheny County Department of Human Services revenues, which have grown to $1.05 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Allegheny County Department of Human Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Allegheny County Department of Human Services Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CourtReserve | Legacy | CourtReserve | Reservation and Booking Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Allegheny County Department of Human Services implemented CourtReserve as its Reservation and Booking Management solution on its public website. The deployment uses CourtReserve to provide public facing appointment scheduling and booking for DHS service programs, embedding booking workflows directly into web pages so residents can reserve time slots and physical resources for department services.
CourtReserve was configured to support core Reservation and Booking Management capabilities including calendar and schedule management, resource and facility booking, a public reservation widget, administrative dashboards for capacity and calendar oversight, and automated confirmation and reminder workflows. Configuration emphasized role based administrative controls and configurable time slot rules to reflect DHS program requirements and intake cadence.
The implementation is delivered as a web embedded booking layer on the department website, with operational scope focused on public service appointment scheduling within DHS. Governance changes included centralizing booking administration under DHS staff, establishing approval and cancellation workflows, and maintaining audit records for appointments through the CourtReserve administrative interface.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Event Management | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hyland | Legacy | Hyland OnBase | Content Management | Content Management | n/a | 2010 | 2010 |
In 2010, Allegheny County Department of Human Services implemented Hyland OnBase as its primary Content Management platform. The deployment was scoped to support document intake, retention, and administrative document workflows across the department, aligning content capture with human services case operations and administrative processes.
Configuration and operationalization centered on Hyland OnBase document management and workflow modules, with explicit work on document type and keyword taxonomy design, workflow orchestration, user account provisioning, and scheduled client upgrades. Administrators applied SQL to assess, clean, validate, and analyze large datasets and to build reports that supported system configuration validation and operational support.
The operational environment included administration and maintenance of OnBase alongside EasyVista for user account and service management, reflecting joint operational ownership of content and IT service records. Day to day responsibilities included workflow and account creation, document type and keyword maintenance, end user support and tutorials, and coordination of client upgrades across DHS business units.
Governance and release management followed System Development Life Cycle practices, with Business Systems Analysts creating test plans, coordinating User Acceptance Testing, and leading OnBase upgrades and migrations within the department. Hyland OnBase is described as the Content Management application used for records governance, ongoing operational support, and planned version upgrades.
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Content Management | Content Management |
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2023 | 2023 |
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Content Management | Content Management |
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2023 | 2023 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2011 | 2011 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2012 | 2012 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2024 | 2024 |
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Remote Monitoring and Management | ITSM |
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2022 | 2022 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Critical Event Management | TRM |
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2016 | 2016 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2024 | 2024 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Allegheny County Department of Human Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Allegheny County Department of Human Services Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Allegheny County Department of Human Services Technographics
Allegheny County Department of Human Services is a Government organization based in United States,
with around 907 employees and annual revenues of $1.05 billion.
Allegheny County Department of Human Services operates a diverse technology stack with applications such as
CourtReserve, Cisco Webex Meetings and Hyland OnBase,
covering areas like Reservation and Booking Management, Audio Video and Web Conferencing and Content Management.
Allegheny County Department of Human Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CourtReserve, Cisco Systems and Hyland.
Allegheny County Department of Human Services recently adopted applications including
Atlassian Jira Service Desk in 2024, Airtable in 2024 and Akamai CDN in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Allegheny County Department of Human Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Allegheny County Department of Human Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Allegheny County Department of Human Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.