Alliance Franchise Brands LLC
47585 Galleon Drive,
Plymouth, 48170, MI,
United States
Plymouth, 48170, MI,
United States
1 248-596-8600
Professional Services
Alliance Franchise Brands LLC Technographics
Alliance Franchise Brands LLC Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alliance Franchise Brands LLC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Alliance Franchise Brands LLC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alliance Franchise Brands LLC has purchased the following applications: Quadients Folder Inserters for Mailing System in 2019, Chat247Live for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alliance Franchise Brands LLC is running and its propensity to invest more and deepen its relationship with Quadient , Chat247Live , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alliance Franchise Brands LLC revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alliance Franchise Brands LLC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alliance Franchise Brands LLC Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quadient | Legacy | Quadients Folder Inserters | Mailing System | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Alliance Franchise Brands LLC implemented Quadients Folder Inserters as a core Mailing System to support its print and mail operations. The deployment placed Quadients Folder Inserters on the production floor to handle high volume folding and inserting tasks and to centralize mailpiece assembly.
Operators used Printers Plan to enter and look up customer information and to create work orders that drove production schedules for the Quadients Folder Inserters. Functional capabilities emphasized during the implementation included automated folding, inserting, tabbing, and stacking workflows combined with operator controls for batch routing and job changeovers. Configuration focused on machine setup, job ticketing procedures, and operator training for equipment operation and basic troubleshooting.
Quadients Folder Inserters operated alongside existing mailroom equipment including NEOPOST inserter machines, RICHO and XEROX printers, and bindery stations to support end to end production. Operational scope covered production, mailing services, bindery, packaging, and shipping via UPS, with staff responsibilities spanning invoicing, filing, handling checks and payments, and customer interactions by phone, email, and walk in.
Governance of work orders and proofs relied on Printers Plan driven documentation and manual coordination between production specialists and customer service for quotes, approvals, and order management from ideation to delivery. The implementation codified job ticket workflows, proofing and approvals, and vendor communication protocols to ensure consistent handling of mail runs and binding operations.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Chat247Live | Legacy | Chat247Live | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Alliance Franchise Brands LLC implemented Chat247Live on its public website. Alliance Franchise Brands LLC uses Chat247Live, a Chatbots and Conversational AI application, to provide site-embedded conversational engagement that supports customer service and lead capture functions. The implementation is focused on front-line customer interactions on the company website in the United States.
Chat247Live is deployed as a cloud-hosted web chat widget with configured conversational flows, automated FAQ responses, session context retention, and escalation paths to human agents, reflecting capabilities typical of the Chatbots and Conversational AI category. Configuration emphasized conversational scripting and routing rules to align inquiries with sales and customer support workflows, and the solution operates at the web front end rather than as an internal platform. Governance arrangements assign operational ownership to customer service and sales teams, with workflow controls for escalation and handoff implemented through chat routing and scripted response rules.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Alliance Franchise Brands LLC implemented Microsoft 365. The organization’s public website references Microsoft 365, confirming use of Microsoft 365 as its primary Collaboration platform. The deployment is cloud-hosted and leverages core Microsoft 365 collaboration capabilities, including Exchange Online email, SharePoint Online content collaboration, OneDrive file storage, Microsoft Teams communications, and the Office productivity suite.
Configuration and governance focus on tenant-level administration, identity and access controls, and document collaboration workflows consistent with Collaboration category functionality. The implementation supports internal collaboration and a customer-facing presence through the website, with Microsoft 365 administrative controls used to manage permissions, sharing, and content workflows across the business.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Alliance Franchise Brands LLC
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Alliance Franchise Brands LLC Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Alliance Franchise Brands LLC Technographics
Alliance Franchise Brands LLC is a Professional Services organization based in United States,
with around 250 employees and annual revenues of $25.0 million.
Alliance Franchise Brands LLC operates a diverse technology stack with applications such as
Quadients Folder Inserters, Chat247Live and Microsoft 365,
covering areas like Mailing System, Chatbots and Conversational AI and Collaboration.
Alliance Franchise Brands LLC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Quadient, Chat247Live and Microsoft.
Alliance Franchise Brands LLC recently adopted applications including
6sense Account Engagement Platform in 2024, ActiveCampaign in 2021 and Adobe Audience Manager in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Alliance Franchise Brands LLC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Alliance Franchise Brands LLC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Alliance Franchise Brands LLC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.