Allo Taxi Technographics
Allo Taxi Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Allo Taxi and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Allo Taxi employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Allo Taxi has purchased the following applications: Adyen for Payment Processing in 2020, LiveHelpNow Live Chat for Chatbots and Conversational AI in 2014, Avaya Aura for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Allo Taxi is running and its propensity to invest more and deepen its relationship with Adyen , LiveHelpNow , Avaya or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Allo Taxi revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Allo Taxi intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Allo Taxi Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adyen | Legacy | Adyen | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, Allo Taxi implemented Adyen for Payment Processing on its public website. The deployment targets online fare collection and customer-facing checkout flows for Allo Taxi customers in Lebanon, integrating Adyen into the site to enable electronic card acceptance and transaction capture. Allo Taxi, a transportation company of approximately 100 employees, uses Adyen as the Payment Processing application tied directly to its web booking experience.
The implementation reflects standard Payment Processing modules, including a payment gateway, hosted payment pages or client-side checkout components, tokenization for card data protection, and the authorization, capture, settlement and reconciliation workflows typical of payment platforms. Integration is focused on the website checkout and server-side payment APIs to record transactions in operational systems, with operational ownership and governance concentrated around IT and finance functions responsible for payment capture, settlement cycles and dispute handling as part of routine Payment Processing operations.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014 Allo Taxi implemented LiveHelpNow Live Chat on its customer-facing website, deploying a website-embedded chat widget under the Chatbots and Conversational AI category. The deployment places LiveHelpNow Live Chat at the front line of passenger engagement, enabling synchronous web conversations between visitors and company agents. Architecture follows the standard browser client and agent console pattern, with real-time messaging and session persistence delivered through the vendor platform.
Functional capabilities in use include live agent chat, canned responses for common inquiries, offline message capture, and session transcripts for follow up, reflecting core LiveHelpNow Live Chat features. Operational scope is focused on customer support and booking coordination through allotaxi.com.lb, routing web conversations to frontline agents and folding transcripts into existing support workflows for agent handoff and service continuity.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Aura | Collaboration | Collaboration | x | 2015 | 2016 |
In 2015, Allo Taxi deployed Avaya Aura as the core communications platform, executing an Avaya IP Office contact centre implementation to centralize customer call handling. The deployment is categorized as Collaboration and was targeted at supporting the transport operator's customer service and dispatch communications. Avaya Aura provided IP telephony and session management functions while the Avaya IP Office contact centre delivered queuing and agent routing capabilities.
The architecture combined on premises IP telephony with contact centre modules including automatic call distribution, interactive voice response and agent desktop controls, providing CTI enabled call handling consistent with Collaboration applications. Operational scope focused on the customer service and dispatch functions within Allo Taxi's operations, standardizing inbound call workflows and agent routing. Governance emphasized consolidation of contact centre processes and assignment of operational ownership to the service management team during rollout.
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Collaboration | Collaboration |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Allo Taxi
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Allo Taxi Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||