Allstream, a Zayo Group Company
5160 Orbitor Drive,
Mississauga, L4W 5H2, ON,
Canada
Mississauga, L4W 5H2, ON,
Canada
1 888-288-2273
Communications
Allstream, a Zayo Group Company Technographics
Allstream, a Zayo Group Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Allstream, a Zayo Group Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Allstream, a Zayo Group Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Allstream, a Zayo Group Company has purchased the following applications: Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2009, Hubspot Live Chat for Chatbots and Conversational AI in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Allstream, a Zayo Group Company is running and its propensity to invest more and deepen its relationship with Salesforce , NEC Corporation , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Allstream, a Zayo Group Company revenues, which have grown to $450.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Allstream, a Zayo Group Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Allstream, a Zayo Group Company Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2009 | 2009 |
In 2009, Allstream implemented Salesforce Field Service (ex ClickSoftware) as its Field Service Management platform. The company developed and supported a Resource Management System composed of multiple in-house VB.Net applications that worked together with a vendor scheduling product called ClickSchedule through its API libraries to schedule and dispatch tasks to field technicians, Order Managers, Circuit Designer and other operational groups.
The implementation combined the Salesforce Field Service (ex ClickSoftware) scheduling and dispatch capabilities with bespoke VB.Net modules that handled user interfaces and local business logic. Core functional capabilities included automated scheduling and dispatch, task orchestration across groups, and role-specific routing for field technicians and order management workflows, exposed through a Windows client, a web client, a mobile PDA client and a BlackBerry client.
Integrations were centered on API-level communications to ClickSchedule, with the in-house VB.Net applications orchestrating calls to the scheduling engine and presenting task details across multiple client types. Operational scope covered field operations, order management and circuit design teams, and ongoing governance and support remained with Allstream staff who developed and maintained the Resource Management System and its scheduling integrations.
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OSS/BSS | ERP Services and Operations |
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2012 | 2012 |
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OSS/BSS | ERP Services and Operations |
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2012 | 2013 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Allstream, a Zayo Group Company deployed Hubspot Live Chat on their website within the Chatbots and Conversational AI category. The Hubspot Live Chat deployment established a website hosted real time messaging channel intended for inbound customer engagement and lead capture.
Configuration centered on embedding the Hubspot Live Chat widget across marketing and support pages, enabling live messaging, canned responses, and transcript capture inside the Hubspot platform. The implementation emphasized visitor context and contact association, supporting agent handoff and asynchronous message tracking consistent with Chatbots and Conversational AI workflows.
Operational ownership was assigned to digital customer experience and support teams in Canada, who use Hubspot Live Chat to centralize initial interactions and route conversations to sales or support queues. Governance included standardized response templates and conversation logging procedures to ensure consistent handling of web initiated inquiries.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Allstream, a Zayo Group Company, deployed Cisco Webex Meetings for Audio Video and Web Conferencing on their public website. Cisco Webex Meetings is surfaced on web pages to provide browser-based audio and video conferencing, scheduled meeting links, and embedded join flows for customer-facing interactions.
The implementation leverages standard Audio Video and Web Conferencing capabilities including multi-party video, screen sharing, meeting scheduling, and session recording, aligned with typical conferencing and collaboration workflows. The Webex Meetings deployment is provisioned to host external customer meetings and to support internal collaboration across sales and product teams, using browser join and guest access patterns to streamline engagement.
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Audio Video and Web Conferencing | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2022 | 2022 |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Allstream, a Zayo Group Company
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Apps Being Evaluated by Allstream, a Zayo Group Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Allstream, a Zayo Group Company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Allstream, a Zayo Group Company digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Allstream, a Zayo Group Company Technographics
Allstream, a Zayo Group Company is a Communications organization based in Canada,
with around 1000 employees and annual revenues of $450.0 million.
Allstream, a Zayo Group Company operates a diverse technology stack with applications such as
Salesforce Field Service (ex ClickSoftware), Hubspot Live Chat and Cisco Webex Meetings,
covering areas like Field Service Management, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Allstream, a Zayo Group Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, HubSpot and Cisco Systems.
Allstream, a Zayo Group Company recently adopted applications including
ServiceNow ITSM in 2024, Zoominfo Platform in 2022 and 6sense Account Engagement Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Allstream, a Zayo Group Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Allstream, a Zayo Group Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Allstream, a Zayo Group Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.