Baton Rouge, 70808, LA,
United States
Alpha Media & Public Relations Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Alpha Media & Public Relations and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Alpha Media & Public Relations employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alpha Media & Public Relations has purchased the following applications: TQ Call Center for Call Center in 2021, Google Cloud Platform (GCP) for Application Hosting and Computing Services in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alpha Media & Public Relations is running and its propensity to invest more and deepen its relationship with TQ , Google , GoDaddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alpha Media & Public Relations revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alpha Media & Public Relations intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TQ | Legacy | TQ Call Center | Call Center | CRM | n/a | 2021 | 2021 |
In 2021 Alpha Media & Public Relations implemented TQ Call Center on its website. The TQ Call Center was deployed as a cloud hosted, web embedded call handling layer and serves as the company’s primary Call Center capability. The deployment provides web based inbound call intake and an agent console accessible to the firm’s 10 person staff.
Configuration emphasized Call Center functional modules common to the category, including IVR style menuing, queue management, agent desktop presence and basic activity reporting to support customer engagement and sales workflows. Operational scope covered customer service and sales functions, with an administrator account controlling routing rules, agent profiles and call handling parameters. Rollout focused on centralized governance and staff onboarding, combining administrative configuration and targeted training to align processes and day to day call workflows.
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Cloud Platform (GCP) | Application Hosting and Computing Services | IaaS | n/a | 2022 | 2022 |
|
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||