Sao Paulo, 01013-911,
Brazil
Alphavox Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Alphavox and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Alphavox employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alphavox has purchased the following applications: DefyIT 4U CRM for CRM in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alphavox is running and its propensity to invest more and deepen its relationship with DefyIT or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alphavox revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alphavox intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DefyIT | Legacy | DefyIT 4U CRM | CRM | CRM | n/a | 2018 | 2018 |
In 2018, Alphavox implemented DefyIT 4U CRM to stabilize customer service SAC and telemarketing operations. DefyIT 4U CRM is listed in vendor materials as Alphavox's CRM provider, and public-facing testimonials and partner logos are the primary sources documenting the engagement.
The implementation emphasis is consistent with CRM category capabilities, with observable focus on contact center case management, outbound campaign and list management, and agent-facing consoles for SAC and telemarketing workflows. Module usage is inferred from vendor statements to include CTI and workforce management style integrations and agent routing, however those integrations are not detailed in customer-published materials.
Vendor testimonials accompanying the deployment explicitly cite faster implementations and reliable support during rollout, and vendor communications position DefyIT 4U CRM as the operational platform for Alphavox's SAC and telemarketing activities across Brazil. Public disclosures do not provide detailed governance models, technical architecture diagrams, or quantified outcomes beyond vendor statements, limiting visibility into configuration specifics and enterprise governance.
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