Alpheios
Alpheios Technographics
Alpheios Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alpheios and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 110 Alpheios employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alpheios has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2022, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Intershop E-Commerce Platform for eCommerce in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alpheios is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Google , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alpheios revenues, which have grown to $12.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alpheios intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alpheios Tech Stack and Enterprise Applications
Alpheios AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022 Alpheios implemented LiveChat to add a dedicated web-based conversational channel for client engagement. Alpheios is a Netherlands professional services firm with 150 employees and deployed LiveChat on its public site, adopting the solution to centralize customer-facing messaging and provision Chatbots and Conversational AI capabilities for support and pre-sales interaction.
The implementation used the LiveChat cloud-hosted SaaS agent console to provide real-time messaging, automated greeting flows and bot-driven initial routing, canned responses and persistent chat transcript capture. Operational ownership was concentrated in customer service and sales teams, with configuration of business hours, routing rules and reporting dashboards to govern agent workload and monitor interaction volume. Governance emphasized standardized response templates, chat handoff workflows and transcript archival for operational review, aligning LiveChat with Alpheios customer service and commercial workflows.
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Alpheios Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Alpheios implemented Google Workspace (Formerly Google G-Suite) to establish a cloud-first Collaboration platform across the organization. The deployment is explicitly aligned to the Collaboration Apps Category and was provisioned for the company’s distribution operations and corporate functions in the Netherlands.
The implementation used core Google Workspace capabilities, including Gmail for enterprise email, Calendar for scheduling, Google Drive for file storage and shared drives, and Docs, Sheets, and Slides for real-time co-authoring. Unified communications were delivered via Google Meet, while the Google Admin console provided centralized administration, role-based access controls, and device management for mobile and endpoint access.
Architecturally the rollout followed a cloud-native SaaS model hosted by Google, with centralized tenant administration and group-based access controls applied across departments. User provisioning and account lifecycle controls were implemented through the admin console and directory synchronization patterns typical for Collaboration deployments, enabling standardized account templates and mail/group policies for the company’s roughly 110 employees.
Governance focused on administrative delegation, policy enforcement for sharing and retention, and operational workflows for onboarding and deprovisioning, with delegated IT admins managing configuration and security baselines. Google Workspace (Formerly Google G-Suite) was positioned as the primary collaboration layer, linking email, calendaring, document collaboration, and meeting workflows to day-to-day business functions for Alpheios.
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Collaboration | Collaboration |
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2017 | 2017 |
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Alpheios eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intershop | Legacy | Intershop E-Commerce Platform | eCommerce | eCommerce | n/a | 2018 | 2018 |
In 2018, Alpheios implemented Intershop E-Commerce Platform to establish a centralized eCommerce storefront and order processing capability for the Netherlands based professional services firm. The deployment targeted commercializing services and productized offerings online while aligning commerce functionality with existing sales and marketing workflows.
The Intershop E-Commerce Platform implementation focused on core commerce modules including storefront and catalog management, checkout and order management, pricing and promotions, and customer account functionality. Configuration work emphasized product catalog taxonomies, storefront merchandising, checkout validation, and fulfillment orchestration consistent with typical eCommerce operational patterns.
Operational coverage for the Intershop E-Commerce Platform extended across sales, marketing, order fulfillment, and finance business functions within Alpheios, supporting online ordering and customer self service for the companys Netherlands operations. The implementation was scoped to integrate commerce processes into day to day operations without named third party system specifics provided in source details.
Governance for the rollout included staged configuration and content governance, role based access for commerce operations and marketing teams, and structured release windows to manage storefront changes. Ongoing operational practice emphasized catalog governance, price and promotion approval workflows, and staged testing before production updates to the Intershop E-Commerce Platform.
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Alpheios CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Alpheios ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Alpheios PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2023 | 2023 |
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Alpheios IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Alpheios
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Alpheios Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Alpheios IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Alpheios digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Alpheios Technographics
Alpheios is a Distribution organization based in Netherlands,
with around 110 employees and annual revenues of $12.0 million.
Alpheios operates a diverse technology stack with applications such as
LiveChat, Google Workspace (Formerly Google G-Suite) and Intershop E-Commerce Platform,
covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
Alpheios has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Google and Intershop.
Alpheios recently adopted applications including
Pathwire MailJet in 2023, LiveChat in 2022 and Hotjar in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Alpheios’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Alpheios’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Alpheios technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.