Charlotte, 28262-3408, NC,
United States
Alternative Living Solutions Technographics
Alternative Living Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alternative Living Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Alternative Living Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alternative Living Solutions has purchased the following applications: Kommunicate for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2015, FreshLime for Customer Engagement in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alternative Living Solutions is running and its propensity to invest more and deepen its relationship with Intentive Technologies , Microsoft , FreshLime or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alternative Living Solutions revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alternative Living Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alternative Living Solutions Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intentive Technologies | Legacy | Kommunicate | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Alternative Living Solutions implemented Kommunicate on its public website, deploying Kommunicate as the Chatbots and Conversational AI application to handle web-based client engagement and visitor inquiries. The implementation is focused on site-level conversational self-service, positioning Kommunicate to manage initial client contacts, automated responses, and routing conversations to staff when needed. This deployment reflects a small organization footprint with the solution serving as the primary web chat channel for client-facing functions.
The technical footprint centers on an embedded web chat widget that connects to Kommunicate's cloud-hosted conversation platform, providing conversational workflows, automated reply logic, human handoff routing, and an administrative console for message history and configuration. Operational governance and day-to-day configuration are scoped to an internal administrator group, who maintain conversation flows and widget settings through the Kommunicate admin interface and by updating the website integration code. The implementation uses standard Chatbots and Conversational AI functional modules such as intent-based responses, FAQ automation, and live chat escalation to support client intake and ongoing web interactions.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FreshLime | Legacy | FreshLime | Customer Engagement | CRM | n/a | 2021 | 2021 |
In 2021, Alternative Living Solutions deployed FreshLime as a Customer Engagement solution. Alternative Living Solutions uses FreshLime to centralize web-based client intake and customer interactions, embedding FreshLime on their website to create a single access point for prospective clients and referrers.
FreshLime was configured to capture web leads through an embedded site widget, generate persistent customer profiles, and route incoming messages to designated staff. Functional capabilities implemented reflect Customer Engagement workflows, including contact capture, conversational messaging, and coordination of appointments or visits for care teams.
Operational coverage is focused on intake, care coordination, and front desk functions within the United States, with role-based access controls and assigned ownership for inbound inquiries. Governance priorities included maintaining intake form content, messaging templates, and intake handling processes to keep web-sourced engagement aligned with clinical intake procedures.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Cloud Storage | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Alternative Living Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Alternative Living Solutions Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||