AMCi
20 Gear Drive, Plymouth Industrial Park,
Terryville, 6786, CT,
United States
Terryville, 6786, CT,
United States
1 860-585-1254
Manufacturing
AMCi Technographics
AMCi Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AMCi and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 AMCi employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AMCi has purchased the following applications: LiveHelpNow Live Chat for Chatbots and Conversational AI in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021, Concrete CMS for Web Content Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AMCi is running and its propensity to invest more and deepen its relationship with LiveHelpNow , Cisco Systems , Concrete CMS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AMCi revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AMCi intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AMCi Tech Stack and Enterprise Applications
AMCi AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, AMCi implemented LiveHelpNow Live Chat on its public website. The deployment uses LiveHelpNow Live Chat, categorized as Chatbots and Conversational AI, to provide a persistent web chat interface embedded in site pages for customer-facing interactions.
The implementation configuration aligns with common Chatbots and Conversational AI patterns, including an embedded JavaScript widget for real-time messaging, agent console access for live responses, canned responses and message templates for consistent replies, visitor session tracking and chat transcript capture for recordkeeping. Configuration likely emphasizes lightweight administration and role-based agent access appropriate for a company with approximately 50 employees.
Operational coverage centers on the corporate website as the primary touchpoint, supporting sales inquiries and customer service interactions during published support hours. The deployment is scoped to customer-facing functions rather than back-office ERP or manufacturing systems, and staffing is expected to be a small group of designated agents who manage incoming chats and maintain conversation logs.
Governance for the LiveHelpNow Live Chat deployment typically includes published chat handling procedures, escalation workflows from chat to email or phone when needed, and basic retention of chat transcripts for follow-up. These governance elements align with practical operational controls for Chatbots and Conversational AI implementations in mid-market manufacturing firms.
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AMCi Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, AMCi implemented Cisco Webex Meetings on its website. Cisco Webex Meetings, an Audio Video and Web Conferencing application, was embedded to provide browser-based video conferencing, audio bridging, screen sharing, meeting recording, and calendar-driven scheduling for small team collaboration and external customer sessions. The deployment reflects a SaaS-hosted meeting layer exposed through AMCi's public site to facilitate real-time interactions without local conferencing infrastructure.
Configuration work emphasized account provisioning, meeting access controls, and on-demand join flows to support internal engineering collaboration and customer consultations, with Cisco Webex Meetings used as the primary audio video and web conferencing channel. Operational ownership appears aligned with IT and operations teams, supporting usage across internal teams and customer-facing functions, while governance focuses on meeting security and guest access policies. AMCi's use of Cisco Webex Meetings ties the Audio Video and Web Conferencing application to both collaboration and external engagement workflows.
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AMCi Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Concrete CMS | Legacy | Concrete CMS | Web Content Management | Content Management | n/a | 2016 | 2016 |
In 2016, AMCi implemented Concrete CMS for Web Content Management. The Concrete CMS instance powers the corporate website and provides page editing, template management, and a centralized media library consistent with standard content management workflows. The deployment is proportioned for a 50 employee manufacturing organization, centralizing content control for marketing and corporate communications.
Concrete CMS was configured with role based permissions, staged authoring workflows, and template driven page layouts to support frequent marketing updates and product information publishing. Operational coverage is focused on the corporate site and product pages, with content governance and site administration owned by the marketing and communications function. AMCi uses Concrete CMS as its Web Content Management platform to enable structured authoring, publishing workflows, and media management for its external web presence.
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AMCi CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2014 | 2014 |
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CRM | CRM |
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2008 | 2008 |
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Marketing Automation | CRM |
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2016 | 2016 |
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AMCi IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at AMCi
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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President, CEO | CXO | Finance | |
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Director of Finance | Director | Finance | |
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Vice President, Production & Operations | VP | R&D | |
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Apps Being Evaluated by AMCi Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AMCi IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AMCi digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD AMCi Technographics
AMCi is a Manufacturing organization based in United States,
with around 50 employees and annual revenues of $5.0 million.
AMCi operates a diverse technology stack with applications such as
LiveHelpNow Live Chat, Cisco Webex Meetings and Concrete CMS,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Web Content Management.
AMCi has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveHelpNow, Cisco Systems and Concrete CMS.
AMCi recently adopted applications including
Cisco Webex Meetings in 2021, LiveHelpNow Live Chat in 2016 and Concrete CMS in 2016,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AMCi’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AMCi’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AMCi technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.