DFW Airport, 75261, TX,
United States
American Airlines Cargo Technographics
American Airlines Cargo Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American Airlines Cargo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 American Airlines Cargo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Airlines Cargo has purchased the following applications: Freightos Platform for Freight Forwarding in 2022, Tealium IQ Tag Management for Tag Management in 2018, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Airlines Cargo is running and its propensity to invest more and deepen its relationship with Freightos , Descartes Systems , Tealium or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Airlines Cargo revenues, which have grown to $760.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Airlines Cargo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American Airlines Cargo Tech Stack and Enterprise Applications
American Airlines Cargo SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freightos | Legacy | Freightos Platform | Freight Forwarding | SCM | IBS Software Services | 2022 | 2022 |
In 2022, American Airlines Cargo integrated the Freightos Platform to surface real-time air cargo rates and eBookings for freight forwarders. The Freightos Platform, aligned with the Freight Forwarding category, was adopted to accelerate digital sales and expand distribution reach in the U.S. market.
The implementation leveraged IBS Software Services' iPartner Customer solution and its out-of-the-box APIs to create an API-led integration architecture. That integration connected Freightos Group's WebCargo capabilities with American Airlines Cargo commerce flows, enabling real-time quoting, rate shopping, and eBooking workflows exposed to external forwarder channels.
The initiative was announced in June 2022 and was executed rapidly using prebuilt integration components from IBS Software Services, enabling a quick operational rollout to forwarders in the United States. Business functions impacted include digital sales and channel distribution, and the program resulted in faster sales cycles and broader distribution as stated in the announcement.
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Logistics Management | SCM |
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2016 | 2016 |
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American Airlines Cargo CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tealium | Legacy | Tealium IQ Tag Management | Tag Management | CRM | n/a | 2018 | 2018 |
In 2018, American Airlines Cargo implemented Tealium IQ Tag Management on its website. The deployment uses Tealium IQ Tag Management in the Tag Management category to centralize client-side tag orchestration and governance for web measurement and marketing tags.
Configuration and architecture centered on a Tealium tag container and profile model, with a structured data layer, environment separation for development and production, load rules and extensions to control tag firing, and asynchronous tag loading to minimize page impact. Functional modules implemented included data layer instrumentation, tag library management, load rule orchestration, and visitor attribute collection to support analytics and advertising use cases. The implementation leveraged rule-based execution and profile management to manage per-page and per-audience tag behavior.
Operational scope encompassed the American Airlines Cargo website and supported digital marketing and analytics teams, aligning tagging taxonomy with marketing operations and web engineering workflows. Governance included centralized tag policy, change control for tag deployments, and role-based access to Tealium IQ Tag Management profiles to separate responsibilities across teams. This configuration emphasizes standard Tag Management practices for web properties.
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American Airlines Cargo IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2015 | 2015 |
In 2015, American Airlines Cargo implemented Microsoft Azure Cloud Services to host its public website, deploying Microsoft Azure Cloud Services under the Application Hosting and Computing Services category. The engagement centers on public cloud hosting for the website, centralizing web application delivery and media asset storage on Microsoft Azure Cloud Services.
The implementation follows standard application hosting patterns, with cloud compute for the web tier, object storage for site assets, and platform services to manage application deployment and scaling. Load balancing and autoscaling configurations are used to handle variable traffic, and identity and access controls govern administrative access to the hosting environment.
Operational ownership is held by IT application and web operations teams, who manage centralized configuration management and change control for the hosted website environment. The Microsoft Azure Cloud Services deployment directly supports digital customer experience and online operations by consolidating hosting, deployment pipelines, and cloud resource governance under IT operations.
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at American Airlines Cargo
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Apps Being Evaluated by American Airlines Cargo Executives
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