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American Cedar & Millwork Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ECi Software Solutions Legacy ECI Spruce Distribution ERP ERP Services and Operations n/a 2018 2018
In 2018, American Cedar & Millwork implemented ECI Spruce as its Distribution ERP to support showroom sales, point of sale transactions, and delivery coordination at the Raleigh, North Carolina site. The deployment emphasized the ECI Spruce point of sale program for in-showroom transactions while staff continued to use MS Word, Excel, and PowerPoint for documentation and event planning. The project is described at the transactional and operational level rather than as an enterprise systems migration. Configuration centered on ECI Spruce POS capabilities, invoicing and payment application workflows, and delivery scheduling tied to warehouse order fulfillment. Functional workstreams documented in user activity included appointment scheduling, customer education on product options, payment processing, invoicing, and collections, consistent with Distribution ERP order to cash practices. Inventory and delivery coordination are presented as operational responsibilities in support of showroom sales and contractor orders. Operational scope covered showroom sales associates, four sales managers, the general manager, warehouse scheduling, external vendors, customers, and contractors. Governance and process changes reflected in the notes include centralized customer communications for delivery status, a focal role for damage resolution and collections, and use of ECI Spruce to apply and track payments alongside office productivity tools. Sales, customer service, and fulfillment functions were explicitly involved in day to day operations supported by ECI Spruce.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2018 2018
Collaboration Collaboration 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2021 2021
Marketing Analytics CRM 2019 2019
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Application Hosting and Computing Services IaaS 2018 2018
Content Delivery Network IaaS 2017 2017
Content Delivery Network IaaS 2020 2020
IT Decision Makers and Key Stakeholders at American Cedar & Millwork
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by American Cedar & Millwork Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD American Cedar & Millwork Technographics

American Cedar & Millwork is a Consumer Packaged Goods organization based in United States, with around 70 employees and annual revenues of $4.0 million.

American Cedar & Millwork operates a diverse technology stack with applications such as ECI Spruce, Microsoft 365 and Hotjar, covering areas like Distribution ERP, Collaboration and Customer Experience.

American Cedar & Millwork has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as ECi Software Solutions, Microsoft and Contentsquare.

American Cedar & Millwork recently adopted applications including CodeTwo Email Signatures in 2021, Hotjar in 2021 and Amazon EC2 in 2021, highlighting its ongoing modernization strategy.

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Our research team continuously updates American Cedar & Millwork’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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