Millersville, 21108, MD,
United States
American Cedar & Millwork Technographics
American Cedar & Millwork Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American Cedar & Millwork and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70 American Cedar & Millwork employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Cedar & Millwork has purchased the following applications: ECI Spruce for Distribution ERP in 2018, Microsoft 365 for Collaboration in 2018, Hotjar for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Cedar & Millwork is running and its propensity to invest more and deepen its relationship with ECi Software Solutions , Microsoft , CodeTwo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Cedar & Millwork revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Cedar & Millwork intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American Cedar & Millwork Tech Stack and Enterprise Applications
American Cedar & Millwork ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ECi Software Solutions | Legacy | ECI Spruce | Distribution ERP | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, American Cedar & Millwork implemented ECI Spruce as its Distribution ERP to support showroom sales, point of sale transactions, and delivery coordination at the Raleigh, North Carolina site. The deployment emphasized the ECI Spruce point of sale program for in-showroom transactions while staff continued to use MS Word, Excel, and PowerPoint for documentation and event planning. The project is described at the transactional and operational level rather than as an enterprise systems migration.
Configuration centered on ECI Spruce POS capabilities, invoicing and payment application workflows, and delivery scheduling tied to warehouse order fulfillment. Functional workstreams documented in user activity included appointment scheduling, customer education on product options, payment processing, invoicing, and collections, consistent with Distribution ERP order to cash practices. Inventory and delivery coordination are presented as operational responsibilities in support of showroom sales and contractor orders.
Operational scope covered showroom sales associates, four sales managers, the general manager, warehouse scheduling, external vendors, customers, and contractors. Governance and process changes reflected in the notes include centralized customer communications for delivery status, a focal role for damage resolution and collections, and use of ECI Spruce to apply and track payments alongside office productivity tools. Sales, customer service, and fulfillment functions were explicitly involved in day to day operations supported by ECI Spruce.
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American Cedar & Millwork Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, American Cedar & Millwork implemented Microsoft 365 as a Collaboration platform. The deployment is cloud-centric and leverages Microsoft 365 tenant services to provide core collaboration capabilities consistent with the Collaboration category, including Exchange Online style email, SharePoint Online document libraries, OneDrive for Business file sync, Microsoft Teams real-time collaboration and the Office productivity suite for document authoring and coauthoring.
The implementation covers routine business functions such as sales, operations, finance and administrative workflows for the company based in the United States, and is visible through indicators on the company website showing Microsoft 365 usage. Governance appears aligned to standard Microsoft 365 administration patterns, with centralized tenant administration, user and group provisioning, and identity and access controls to manage permissions and secure collaboration across the organization.
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Collaboration | Collaboration |
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2021 | 2021 |
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American Cedar & Millwork CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, American Cedar & Millwork deployed Hotjar as a Customer Experience solution on its public website. The deployment focuses on site-level behavioral analytics, leveraging Hotjar session recordings, heatmaps, and on-site feedback and survey capabilities to capture user interaction patterns and qualitative responses from visitors.
Implementation was executed via a client-side JavaScript tracking snippet embedded across the website, providing page-level event capture and aggregated dashboards in Hotjar. Operational ownership aligns with web marketing and digital operations teams, who use Hotjar data to inform UX and content changes, and governance was configured to limit sampling and retention settings consistent with standard web privacy controls and consent workflows.
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Marketing Analytics | CRM |
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2019 | 2019 |
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American Cedar & Millwork IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at American Cedar & Millwork
| First Name | Last Name | Title | Function | Department | Phone | |
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General Manager, Operations | Director | Operations | |
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CFO | CXO | Finance | |
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Distribution Manager | Manager | Operations | |
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Apps Being Evaluated by American Cedar & Millwork Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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