American Express Austria
Kaerntner Strasse 21-23,
Vienna, 1010,
Austria
Vienna, 1010,
Austria
43 1 51511-0
Banking and Financial Services
American Express Austria Technographics
American Express Austria Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American Express Austria and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 American Express Austria employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Express Austria has purchased the following applications: Mercury for Payment Processing in 2016, Discover Platform for Digital Banking in 2026, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Express Austria is running and its propensity to invest more and deepen its relationship with Mercury , PayPal , Visa or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Express Austria revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Express Austria intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American Express Austria Tech Stack and Enterprise Applications
American Express Austria ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mercury | Legacy | Mercury | Payment Processing | ERP | n/a | 2016 | 2016 |
In 2016 American Express Austria deployed Mercury Payment Processing on its public website to handle online card transactions for the Austrian market. The implementation embedded Mercury into the site checkout flow and billing pages, establishing a web hosted payment gateway and authorization layer for customer checkouts. Deployment architecture emphasized server to server authorization calls and front end tokenization to reduce exposure of card data.
Mercury Payment Processing was configured to deliver standard payment gateway capabilities including authorization, capture, settlement and token management, consistent with PCI compliant handling of cardholder data. Operational scope targeted e-commerce and billing teams within American Express Austria, supporting online transaction processing and customer facing payment workflows. Governance was organized around payment acceptance policies, role based access for operations and compliance controls to monitor transaction processing.
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Payment Processing | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2020 | 2020 |
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American Express Austria ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Discover Financial Services | Legacy | Discover Platform | Digital Banking | ERP Services and Operations | n/a | 2026 | 2026 |
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American Express Austria AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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American Express Austria Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2025 | 2025 |
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American Express Austria Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Event Management | Collaboration |
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2016 | 2016 |
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American Express Austria Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2016 | 2016 |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2016 | 2016 |
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Web Content Management | Content Management |
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2020 | 2020 |
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American Express Austria CRM
American Express Austria ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2000 | 2000 |
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Application Performance Management | ITSM |
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2024 | 2024 |
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Application Performance Management | ITSM |
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2024 | 2024 |
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American Express Austria TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2014 | 2014 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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American Express Austria PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2023 | 2023 |
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Apps Development | PaaS |
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2024 | 2024 |
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Apps Development | PaaS |
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2017 | 2017 |
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American Express Austria IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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American Express Austria CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2025 | 2025 |
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IT Decision Makers and Key Stakeholders at American Express Austria
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by American Express Austria Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from American Express Austria IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the American Express Austria digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD American Express Austria Technographics
American Express Austria is a Banking and Financial Services organization based in Austria,
with around 800 employees and annual revenues of $200.0 million.
American Express Austria operates a diverse technology stack with applications such as
Mercury, Discover Platform and LivePerson Conversational Cloud,
covering areas like Payment Processing, Digital Banking and Chatbots and Conversational AI.
American Express Austria has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Mercury, Discover Financial Services and LivePerson.
American Express Austria recently adopted applications including
Discover Platform in 2026, Statsig Platform in 2025 and Fastly in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of American Express Austria’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates American Express Austria’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete American Express Austria technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.