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American Express Austria
Location
Kaerntner Strasse 21-23,
Vienna, 1010,
Austria
Website
https://www.americanexpress.com/at/
Phone
43 1 51511-0
Artw industry
Banking and Financial Services
Employee
Revenue

American Express Austria Technographics

American Express Austria Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by American Express Austria and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 American Express Austria employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that American Express Austria has purchased the following applications: Yuutel Yuucontact for Call Center in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems American Express Austria is running and its propensity to invest more and deepen its relationship with Yuutel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing American Express Austria revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Express Austria intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

American Express Austria Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Yuutel Legacy Yuutel Yuucontact Call Center CRM n/a 2019 2019
In 2019, American Express Austria implemented Yuutel Yuucontact in a Call Center deployment with vendor Yuutel to consolidate its inbound voice channels. The rollout centralized more than 40 service hotlines including national 0800, 0810 and 0900 numbers, targeting CRM / customer service contact handling across Austria and the D-A-CH region. The implementation used Yuutel hosted service numbers and an IVR driven menu to present callers with structured routing options, supporting telephony call-management and interactive voice response workflows. The Yuutel Yuucontact application was configured to provide call queuing, IVR menu orchestration and routing logic, reflecting typical Call Center functional modules for inbound voice operations. Operational scope routed calls into specific service teams within customer service, with IVR logic directing callers to specialist queues and team queues based on menu selections. The deployment architecture relied on hosted telephony endpoints and centralized IVR routing, enabling standardized number provisioning and unified call-handling flows across service teams. Governance focused on centralizing hotline management, standardizing IVR menu structures and assigning operational ownership for queue configuration and call-routing rules. Rollout was executed through phased provisioning of hosted numbers and IVR scripts to align contact handling with CRM / customer service workflows.
IT Decision Makers and Key Stakeholders at American Express Austria
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by American Express Austria Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD American Express Austria Technographics

American Express Austria is a Banking and Financial Services organization based in Austria, with around 800 employees and annual revenues of $200.0 million.

American Express Austria operates a diverse technology stack with applications such as Yuutel Yuucontact, covering areas like Call Center.

American Express Austria has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Yuutel.

American Express Austria recently adopted applications including Yuutel Yuucontact in 2019, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of American Express Austria’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates American Express Austria’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete American Express Austria technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.