Who is American Express UK?

American Express UK is a Banking and Financial Services organization based in United Kingdom, with around 5000 employees and annual revenues of $3.54 billion.

What enterprise applications does American Express UK use?

American Express UK operates a diverse technology stack with applications such as Reward Gateway Employee Reward and Recognition, LivePerson Conversational Cloud and IBM Cognos Analytics, covering areas like Employee Recognition and Rewards Management, Chatbots and Conversational AI and Analytics and BI.

What digital transformation initiatives has American Express UK undertaken?

American Express UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Edenred, LivePerson and IBM.

What are the most recent software purchases made by American Express UK?

American Express UK recently adopted applications including Salesforce Sales Cloud in 2024, Adobe ColdFusion in 2024 and Amazon S3 in 2024, highlighting its ongoing modernization strategy.

Which IT decision makers lead technology initiatives at American Express UK?

APPS RUN THE WORLD maintains an up-to-date database of American Express UK’s key decision makers and IT executives, available to Premium subscribers.

How does APPS RUN THE WORLD track American Express UK’s IT investments?

Our research team continuously updates American Express UK’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

How can I access the full list of applications used by American Express UK?

Subscribe to APPS RUN THE WORLD to access the complete American Express UK technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.

American Express UK Technographics, Software Purchases, AI and Digital Transformation Initiatives

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● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

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● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

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● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

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● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

American Express UK Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by American Express UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 American Express UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that American Express UK has purchased the following applications: Reward Gateway Employee Reward and Recognition for Employee Recognition and Rewards Management in 2020, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2016, IBM Cognos Analytics for Analytics and BI in 2016 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems American Express UK is running and its propensity to invest more and deepen its relationship with Edenred , LivePerson , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing American Express UK revenues, which have grown to $3.54 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Express UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Edenred	Legacy	Reward Gateway Employee Reward and Recognition	Employee Recognition and Rewards Management	HCM	n/a	2020	2021

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

Edenred

Legacy

Reward Gateway Employee Reward and Recognition

Employee Recognition and Rewards Management

HCM

n/a

2020

2021

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
LivePerson	Legacy	LivePerson Conversational Cloud	Chatbots and Conversational AI	AI-Powered Application	n/a	2016	2016

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

LivePerson

Legacy

LivePerson Conversational Cloud

Chatbots and Conversational AI

AI-Powered Application

n/a

2016

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
IBM	Legacy	IBM Cognos Analytics	Analytics and BI	Analytics and BI	n/a	2016	2016	In 2016, American Express UK implemented IBM Cognos Analytics to strengthen enterprise reporting and analytics. The deployment targeted Analytics and BI capabilities to support Finance, business planning and financial analysis teams, and IBM Cognos Analytics was used as the central reporting and visualization layer across those functions. The project leveraged existing Cognos planning investments, aligning IBM Cognos Analytics with Cognos TM1 planning and forecasting models maintained by the finance organization. The implementation combined IBM Cognos Analytics front end services with Cognos TM1 financial models to enable integrated planning workflows and consolidated reporting. Functional capabilities configured included scheduled financial reporting, interactive dashboards, ad hoc self service analysis, semantic data modeling for finance metrics, and automated distribution of reports into finance review cycles. Configuration emphasized role based content access and data model governance to ensure consistency between planning models and analytics outputs. Operational scope centered on Finance business units and the Global Planning Utility, with a dedicated team that provided architecture, development, and ongoing support for Cognos TM1 and IBM Cognos Analytics assets. Governance and rollout practices focused on training and developing TM1 finance professionals, formalizing deployment processes for model changes and report releases, and establishing stewardship for analytic content and data definitions.

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

IBM

Legacy

IBM Cognos Analytics

Analytics and BI

n/a

2016

In 2016, American Express UK implemented IBM Cognos Analytics to strengthen enterprise reporting and analytics. The deployment targeted Analytics and BI capabilities to support Finance, business planning and financial analysis teams, and IBM Cognos Analytics was used as the central reporting and visualization layer across those functions. The project leveraged existing Cognos planning investments, aligning IBM Cognos Analytics with Cognos TM1 planning and forecasting models maintained by the finance organization. The implementation combined IBM Cognos Analytics front end services with Cognos TM1 financial models to enable integrated planning workflows and consolidated reporting. Functional capabilities configured included scheduled financial reporting, interactive dashboards, ad hoc self service analysis, semantic data modeling for finance metrics, and automated distribution of reports into finance review cycles. Configuration emphasized role based content access and data model governance to ensure consistency between planning models and analytics outputs. Operational scope centered on Finance business units and the Global Planning Utility, with a dedicated team that provided architecture, development, and ongoing support for Cognos TM1 and IBM Cognos Analytics assets. Governance and rollout practices focused on training and developing TM1 finance professionals, formalizing deployment processes for model changes and report releases, and establishing stewardship for analytic content and data definitions.