American Musical Supply
8 Thornton Road,
Oakland, 7436, NJ,
United States
Oakland, 7436, NJ,
United States
1 800-458-4076
Retail
American Musical Supply Technographics
American Musical Supply Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American Musical Supply and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 American Musical Supply employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Musical Supply has purchased the following applications: Affirm for Payment Processing in 2020, Velaro Live Chat for Chatbots and Conversational AI in 2021, JDA RedPrairie WMS for Warehouse Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Musical Supply is running and its propensity to invest more and deepen its relationship with Affirm , Velaro , Blue Yonder or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Musical Supply revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Musical Supply intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American Musical Supply Tech Stack and Enterprise Applications
American Musical Supply ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Affirm | Legacy | Affirm | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, American Musical Supply implemented Affirm to handle online payments, embedding Affirm into the company website checkout to extend payment options for consumers. Affirm is used in the Payment Processing category to deliver point-of-sale financing and alternative payment flows directly on americanmusical.com.
The implementation is deployed on the ecommerce channel, with Affirm integrated into the site checkout and tied into the retailer's order creation and payment authorization workflows. Functional capabilities include customer-facing installment options at checkout, merchant payment reconciliation via the Affirm merchant interface, and standard payment processing features such as authorization orchestration and settlement workflows. Operational scope centers on online sales, impacting payments operations, customer service order handling, and checkout conversion processes.
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American Musical Supply AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Velaro | Legacy | Velaro Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, American Musical Supply implemented Velaro Live Chat on its website. Velaro Live Chat is deployed as a Chatbots and Conversational AI solution to support the company's customer service and online sales workflows on its United States e-commerce site.
Velaro Live Chat is implemented as an embedded web chat widget that enables real-time messaging, proactive chat invitations, canned responses and an agent console for routing and monitoring conversations. Configuration work focused on chat routing rules, canned response libraries, session transcript capture and agent assignment to align with product inquiry and order support workflows. The deployment leverages core Chatbots and Conversational AI functional patterns, including agent-assisted conversations and proactive visitor engagement.
Operational coverage is centered on the customer service and e-commerce teams, with agents using the Velaro Live Chat console for live interactions and session review. Governance and process changes emphasized standardized response templates, defined shift coverage and escalation paths to existing support processes, along with transcript retention and reporting to inform ongoing agent training. The implementation is scoped to the company's web storefront and support operations in the United States.
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American Musical Supply SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Blue Yonder | Legacy | JDA RedPrairie WMS | Warehouse Management | SCM | n/a | 2017 | 2017 |
In 2017, American Musical Supply implemented JDA RedPrairie WMS to address Warehouse Management needs across its retail and distribution operations. The deployment formalized warehouse operational control for a midmarket retailer with roughly 200 employees, establishing a dedicated application layer for inventory, receiving, picking and shipping workflows alongside order fulfillment orchestration.
The JDA RedPrairie WMS implementation included configuration of standard Warehouse Management capabilities such as inventory visibility, putaway and pick and pack workflows, and task orchestration to support day to day warehouse operations. System configuration work emphasized integration points for user and workstation provisioning, and operational support for Microsoft Windows 10 and Microsoft Office deployments used by warehouse and IT staff.
Integrations recorded in the implementation included Active Directory and Office 365 for centralized user account management, and Ecometry for ecommerce order flows into the WMS. The rollout used PDQ and Languard as part of the application test and deployment tooling, reflecting an operational approach that combined endpoint image and patch management with application validation prior to production cutover.
Governance centered on consolidated account administration across Active Directory, Office 365, Ecometry and JDA RedPrairie WMS, with IT owning user provisioning and workstation configuration. Change and deployment processes emphasized staged testing with PDQ and Languard and consistent Windows 10 and Microsoft Office support practices to maintain operational continuity during the WMS adoption.
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American Musical Supply CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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American Musical Supply ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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American Musical Supply TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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American Musical Supply IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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American Musical Supply CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at American Musical Supply
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Operations | Director | Finance | |
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Distribution Manager | Manager | Finance | |
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Supply Chain Manager | Manager | Supply Chain | |
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COO | CXO | Finance | |
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Apps Being Evaluated by American Musical Supply Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from American Musical Supply IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the American Musical Supply digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD American Musical Supply Technographics
American Musical Supply is a Retail organization based in United States,
with around 200 employees and annual revenues of $30.0 million.
American Musical Supply operates a diverse technology stack with applications such as
Affirm, Velaro Live Chat and JDA RedPrairie WMS,
covering areas like Payment Processing, Chatbots and Conversational AI and Warehouse Management.
American Musical Supply has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Affirm, Velaro and Blue Yonder.
American Musical Supply recently adopted applications including
Velaro Live Chat in 2021, Cloudflare CDN in 2021 and Microsoft Azure CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of American Musical Supply’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates American Musical Supply’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete American Musical Supply technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.