Amwell
75 State Street 26th Floor,
Boston, 2109, MA,
United States
Boston, 2109, MA,
United States
1 617-204-3500
Professional Services
Amwell Technographics
Amwell Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Amwell and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1104 Amwell employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Amwell has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2010, Greenhouse ATS for Applicant Tracking System in 2017, TeamSupport SnapEngage for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amwell is running and its propensity to invest more and deepen its relationship with Oracle , Greenhouse , Sterling Talent Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amwell revenues, which have grown to $259.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amwell intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Amwell Tech Stack and Enterprise Applications
Amwell ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2010 | 2010 |
In 2010, Amwell implemented Oracle Cloud ERP. The deployment used Oracle Cloud ERP in the ERP Financial category to centralize finance and accounting processes for the telehealth provider, with an emphasis on improving financial close, reporting, and operational decision support for corporate finance and billing functions.
Configuration of Oracle Cloud ERP focused on general ledger, accounts payable, accounts receivable, cash management, period close orchestration, reconciliation workflows, and financial reporting capabilities. Standard financial controls and automated transactional accounting were applied to support consistent ledgers and auditability, aligning with common ERP Financial practices that enable finance teams to act on timely financial information.
Operational coverage prioritized the finance and accounting departments within Amwell, aligning accounting workflows with billing and revenue recognition processes to support a unified financial record. Governance activity centered on a standardized chart of accounts, centralized month end close procedures, and role based access controls to strengthen financial stewardship and process consistency.
Oracle materials state that Amwell is using Oracle Cloud ERP to make more actionable decisions, positioning Oracle Cloud ERP as a core ERP Financial system for the company.
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ERP Financial | ERP |
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2018 | 2018 |
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Amwell HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017, Amwell implemented Greenhouse ATS. Greenhouse ATS is used as the Applicant Tracking System on their website and for public job listings, including the Greenhouse-hosted job board at boards.greenhouse.io/amwell/jobs. The deployment focuses on core recruiting workflows and provides job posting, requisition management, candidate tracking and interview scheduling capabilities typical of an Applicant Tracking System.
Operational ownership sits with Amwell talent acquisition and recruiting teams who use Greenhouse ATS to manage candidate pipelines and hiring workflows. The implementation includes configuration of structured interview kits, candidate scorecards and role based access controls to enforce hiring governance and standardize selection processes, aligning the Greenhouse ATS deployment with Amwell recruiting operations and their public careers presence.
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BackGround Screening | HCM |
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2019 | 2019 |
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Compensation Management | HCM |
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2023 | 2023 |
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Core HR | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2023 | 2023 |
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Payroll | HCM |
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2017 | 2017 |
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Amwell AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 Amwell implemented TeamSupport SnapEngage on its public website as a Chatbots and Conversational AI deployment to provide real-time web-based patient and customer engagement. The implementation positioned TeamSupport SnapEngage as an embedded conversational interface on Amwell’s customer-facing pages, delivering automated conversational flows and live chat handoff within the website context.
Configuration emphasized standard Chatbots and Conversational AI capabilities, including scripted bot responses, escalation to human agents, chat transcript capture, and routing logic to support online customer service and patient engagement workflows. Governance focused on aligning chat routing and response templates with existing support procedures and knowledge base content, with the implementation scoped to the public website rather than internal-only channels.
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Amwell Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Amwell CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Amwell ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Amwell PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Amwell IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Amwell
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO | CXO | Finance | |
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CIO | CXO | Finance | |
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Corporate Controller | Director | Finance | |
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Head of Procurement | Director | Procurement | |
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Senior Director, Finance and Accounting | Director | Finance | |
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Vice President, Financial Planning and Analysis | VP | Finance | |
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Chief People Officer | CXO | HR | |
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Director of HR Operations | Director | HR | |
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Director, Senior HR Business Partner | Director | HR | |
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Payroll Manager | Manager | Finance | |
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Chief People Officer | CXO | HR | |
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Director of HR Operations & HRIS | Director | HR | |
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Human Resource Information System Manager | Manager | HR | |
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Head of Talent Acquisition | Director | HR | |
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Apps Being Evaluated by Amwell Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Amwell IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Amwell digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Amwell Technographics
Amwell is a Professional Services organization based in United States,
with around 1104 employees and annual revenues of $259.0 million.
Amwell operates a diverse technology stack with applications such as
Oracle Cloud ERP, Greenhouse ATS and TeamSupport SnapEngage,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Amwell has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Greenhouse and TeamSupport.
Amwell recently adopted applications including
CompLogix Compensation Management in 2023, Docebo LMS in 2023 and 6sense Account Engagement Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Amwell’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Amwell’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Amwell technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.