Brentwood, 37027, TN,
United States
America’s Family Doctors Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by America’s Family Doctors and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 38 America’s Family Doctors employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that America’s Family Doctors has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2015, Adobe ColdFusion for Apps Development in 2011, eClinicalWorks healow Genie AI for Call Center in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems America’s Family Doctors is running and its propensity to invest more and deepen its relationship with Microsoft , GoDaddy , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing America’s Family Doctors revenues, which have grown to $9.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for America’s Family Doctors intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2015 | 2015 | ||
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe ColdFusion | Apps Development | PaaS | n/a | 2011 | 2011 | ||
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Apps Development | PaaS |
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2011 | 2011 |
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Transactional Email | PaaS |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| eClinicalWorks | Legacy | eClinicalWorks healow Genie AI | Call Center | CRM | n/a | 2025 | 2025 | In 2025, America’s Family Doctors implemented eClinicalWorks healow Genie AI as a Call Center solution to modernize patient communication and streamline appointment coordination. The decision is positioned to provide 24/7 patient support and continuous access to clinical information, reflecting the practice’s PCMH certification and focus on primary care service delivery. The eClinicalWorks healow Genie AI deployment emphasizes contact center capabilities including patient self service, intelligent assistance for inbound queries, automated after hours services, and configurable patient outreach campaigns. The implementation is aligned with other healow products named by the practice, including healow Chatbot and healow Open Access, to create a unified patient engagement layer. Operational integration centers on the eClinicalWorks ambulatory cloud EHR and the healow product suite to ensure clinical data availability within contact center workflows and appointment scheduling processes. Business functions affected include patient access operations, front desk scheduling, care coordination, and patient outreach, with the Call Center solution serving as the primary interface for patient interaction and appointment flow management. Governance and rollout focus on aligning healow Genie AI with the practice’s care management protocols and scheduling policies, updating triage and after hours workflows, and centralizing communication governance under clinical leadership. The practice states the platform will simplify appointment scheduling, improve access to vital health information, and support operational growth through enhanced patient engagement and contact center automation. | |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2014 | 2014 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2025 | 2025 |
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Marketing Analytics, Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation, Customer Data Platform | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2016 | 2016 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Payment Processing | ERP Financial Management |
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2014 | 2014 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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