Cranbury, 8512, NJ,
United States
AmeriHealth Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by AmeriHealth and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 610 AmeriHealth employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AmeriHealth has purchased the following applications: Dynatrace OneAgent for Application Performance Management in 2021, Slack Connect for Collaboration in 2022, HealthRules Payer for Core Admin Processing System in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AmeriHealth is running and its propensity to invest more and deepen its relationship with Dynatrace , Salesforce , HealthEdge Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AmeriHealth revenues, which have grown to $181.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AmeriHealth intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dynatrace | Legacy | Dynatrace OneAgent | Application Performance Management | ITSM | n/a | 2021 | 2021 |
In 2021, AmeriHealth deployed Dynatrace OneAgent to instrument and monitor its public website. The deployment uses Dynatrace OneAgent within the Application Performance Management category to capture front end real user metrics and server side transaction tracing across the web tier, providing continuous visibility into page performance and service responsiveness.
Implementation focused on agent based, automatic instrumentation of web servers and application processes, delivering process and host level telemetry, distributed tracing, and error detection for web operations and IT operations teams. The Dynatrace OneAgent rollout is centered on the website operational scope, feeding centralized dashboards and alerting to support incident response and digital experience monitoring while aligning observability data with application performance workflows.
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IT Service Management | ITSM |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HealthEdge Software | Legacy | HealthRules Payer | Core Admin Processing System | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022 AmeriHealth implemented HealthRules Payer as its Core Admin Processing System, initiating a transition of core business operations to a common next generation operating platform across all lines of business except Medicaid. The initiative follows a multi year technology strategy in which AmeriHealth insourced member, provider, and broker portals and its customer service platform, positioning HealthRules Payer as the central processing engine for claims administration and policy operations.
HealthRules Payer was configured to support category aligned capabilities such as claims adjudication, enrollment and eligibility workflows, policy administration, and premium billing operations, reflecting typical Core Admin Processing System functional modules. The deployment emphasizes integrated processing across adjudication and client servicing workflows, and HealthRules Payer is described as fully integrated within Independence Health Group third party administrator lines of business where the platform already supports 385 clients and 800,000 members.
Operational coverage for the HealthRules Payer rollout centers on core administration, claims operations, client account management, provider relations, and broker servicing teams, while digital touchpoints including member and provider portals will remain stable before and after the transition to minimize member disruption. The implementation applies across AmeriHealth New Jersey lines of business within the Independence Health Group footprint, explicitly excluding Medicaid, and leverages existing insourced customer service tooling to maintain continuity.
Governance for the transition to HealthRules Payer is led by AmeriHealth New Jersey senior leadership and is planned as a staged multi year rollout to ensure controlled migration and client communication. AmeriHealth states the platform will provide greater flexibility and agility for clients and members, support faster speed to market and improved capabilities, and deliver scale and operational efficiency for client servicing, with detailed timing and client transition plans to be communicated in the subsequent year.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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ERP Financial | ERP Financial Management |
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2021 | 2021 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2015 | 2015 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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