Amoedo Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Amoedo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 190 Amoedo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Amoedo has purchased the following applications: Fortics SZ.chat for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amoedo is running and its propensity to invest more and deepen its relationship with Fortics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amoedo revenues, which have grown to $59.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amoedo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fortics | Legacy | Fortics SZ.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Amoedo implemented Fortics SZ.chat to structure customer service and maintain customer relationships across its materials of construction retail operations in Rio de Janeiro, Brazil. The deployment used Fortics SZ.chat as a Chatbots and Conversational AI solution and was documented in a case study published in May 2022.
The implementation configured Fortics SZ.chat omnichannel chatbot capabilities, routing inbound customer inquiries from WhatsApp and Webchat into conversational flows for product information, order status checks, and post sales follow up. Automation included predefined intents, scripted replies, and escalation triggers to transfer complex conversations to human agents. Fortics SZ.chat was configured to preserve conversation context across channels to support continuous customer engagement.
Integrations explicitly included WhatsApp and Webchat channels, forming the core of the omnichannel response architecture used by Amoedo. Operational scope centered on customer service and post sales teams serving the Rio de Janeiro retail footprint, aligning conversational workflows with in store support and remote service processes. The solution supported centralized handling of incoming messages rather than separate channel silos.
Governance emphasized standardizing response templates and routing rules to ensure consistent omnichannel service, with rollout staged to customer service and post sales functions. As reported in the case study, the Fortics SZ.chat deployment improved omnichannel response and post sales engagement, positioning Amoedo Fortics SZ.chat Chatbots and Conversational AI for ongoing customer relationship operations.
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||