Leinfelden-Echterdingen, 70771,
Germany
AMPAREX Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by AMPAREX and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 170 AMPAREX employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AMPAREX has purchased the following applications: Pascom ONE for PBX, VoiP and Phone Systems in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AMPAREX is running and its propensity to invest more and deepen its relationship with Pascom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AMPAREX revenues, which have grown to $37.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AMPAREX intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pascom | Legacy | Pascom ONE | PBX, VoiP and Phone Systems | Collaboration | n/a | 2014 | 2014 |
In 2014, Amparex implemented Pascom ONE. Pascom ONE is deployed as an internal cloud PBX in the PBX, VoiP and Phone Systems category to support Amparex's customer support operations in Germany.
The Pascom ONE deployment delivers CTI capabilities including click-to-dial and automatic customer pop-ups, wallboard driven support queue monitoring, and contact centre features used by Amparex support staff. Configuration emphasized CTI integration with agent desktops and call routing, and the implementation enabled automated ticketing workflows tied to incoming calls and caller context.
The implementation supports Amparex's support and CRM processes across its German operations, integrating Pascom ONE with the company ticketing and CRM workflows to surface caller context and trigger automated ticket creation. The vendor reported the project on April 4, 2018, and explicitly described improved real-time visibility and automated ticketing as delivered outcomes.
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