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AMPAREX Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Pascom Legacy Pascom ONE PBX, VoiP and Phone Systems Collaboration n/a 2014 2014
In 2014, Amparex implemented Pascom ONE. Pascom ONE is deployed as an internal cloud PBX in the PBX, VoiP and Phone Systems category to support Amparex's customer support operations in Germany. The Pascom ONE deployment delivers CTI capabilities including click-to-dial and automatic customer pop-ups, wallboard driven support queue monitoring, and contact centre features used by Amparex support staff. Configuration emphasized CTI integration with agent desktops and call routing, and the implementation enabled automated ticketing workflows tied to incoming calls and caller context. The implementation supports Amparex's support and CRM processes across its German operations, integrating Pascom ONE with the company ticketing and CRM workflows to surface caller context and trigger automated ticket creation. The vendor reported the project on April 4, 2018, and explicitly described improved real-time visibility and automated ticketing as delivered outcomes.
IT Decision Makers and Key Stakeholders at AMPAREX
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by AMPAREX Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD AMPAREX Technographics

AMPAREX is a Healthcare organization based in Germany, with around 170 employees and annual revenues of $37.0 million.

AMPAREX operates a diverse technology stack with applications such as Pascom ONE, covering areas like PBX, VoiP and Phone Systems.

AMPAREX has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Pascom.

AMPAREX recently adopted applications including Pascom ONE in 2014, highlighting its ongoing modernization strategy.

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