Hefei, 230000,
China
Anhui Milanren Cleaning Equipment Co. Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Anhui Milanren Cleaning Equipment Co. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Anhui Milanren Cleaning Equipment Co. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Anhui Milanren Cleaning Equipment Co. has purchased the following applications: TQ Call Center for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Anhui Milanren Cleaning Equipment Co. is running and its propensity to invest more and deepen its relationship with TQ or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Anhui Milanren Cleaning Equipment Co. revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Anhui Milanren Cleaning Equipment Co. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TQ | Legacy | TQ Call Center | Call Center | CRM | n/a | 2019 | 2019 |
In 2019, Anhui Milanren Cleaning Equipment Co. implemented TQ Call Center on its website. The TQ Call Center application provides Call Center functionality to capture inbound customer inquiries and route them to internal staff through site based interaction points, supporting customer service and sales inquiry handling for the manufacturer.
Deployment used a web embedded widget and a browser based agent console to enable click to call, live chat and web callback workflows, while recording session metadata for follow up. Configuration emphasized lightweight agent routing, interaction logging, and basic reporting modules typical for Call Center solutions, aligning with a small organization operational footprint.
Operational scope was limited to the company website and a small customer service team within the manufacturing business, covering pre sales questions and post sale support. Governance was structured with simple agent access controls, interaction logs for traceability, and process oriented routing rules to manage incoming web driven customer contacts.
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