Recife, 50050,
Brazil
Antônio Braz & Vanya Maia Advogados Associados. Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Antônio Braz & Vanya Maia Advogados Associados. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 446 Antônio Braz & Vanya Maia Advogados Associados. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Antônio Braz & Vanya Maia Advogados Associados. has purchased the following applications: Robbu ChatBot for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2018, In-House CRM for CRM in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Antônio Braz & Vanya Maia Advogados Associados. is running and its propensity to invest more and deepen its relationship with Robbu , Google , In-House Applications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Antônio Braz & Vanya Maia Advogados Associados. revenues, which have grown to $116.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Antônio Braz & Vanya Maia Advogados Associados. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Robbu | Legacy | Robbu ChatBot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Antônio Braz & Vanya Maia Advogados Associados implemented Robbu ChatBot, a Chatbots and Conversational AI solution, to centralize client engagement and modernize contact center operations. The initiative targeted client service and contact center business functions, prioritizing multi channel service across telephone, web chat, and messaging channels to increase interactivity with clients.
The Robbu ChatBot deployment was configured using Robbu's invenio technology to deliver customizable conversational flows and natural language driven responses. Implementation work emphasized configurable dialogue trees, intent recognition, and scripted escalation paths that route complex interactions to human agents, enabling personalized interactions and consistency in service delivery.
Operational coverage focused on the customer service organization within the professional services firm, with the Robbu ChatBot instrumented across inbound communication channels to unify initial intake and routine inquiry handling. Integration work centered on channel connectors and agent handoff mechanisms consistent with Chatbots and Conversational AI patterns, while preserving the firm specific customization required by legal services workflows.
Governance and rollout were managed through a vendor partnership with Robbu, with solution customization aligned to firm processes and phased adoption across teams. The program delivered on the partnership objective of achieving the expected return on our results, with ongoing configuration and dialogue refinement to maintain service effectiveness.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House CRM | CRM | CRM | n/a | 2016 | 2016 |
In 2016, Antônio Braz & Vanya Maia Advogados Associados implemented an In-House CRM in the CRM category to centralize collections planning and operational monitoring for the firm. The deployment targeted the collections function, sizing strategies for outreach campaigns, and real time campaign monitoring in dialers to support the office collection operation.
Functional capabilities implemented in the In-House CRM included campaign configuration and dialer control, extraction and creation of reports and dashboards for management, and tools for base enrichment and data hygiene. The CRM supported operational workflows for campaign sizing, queue management for collection agents, and dashboard-driven oversight to inform day to day collection activities.
The In-House CRM integrated with the firm s dialer platforms OLOS and CallFlex, in-house CRMs Zarb1 and Zarb2, a MySQL database accessed via HeidiSQL and Excel, the ROBBU Invenio multichannel tool, and base enrichment services such as Assertive Intouch, TH, Lemit and New Life. The deployment also linked into telecommunications monitoring and support tools including VoipMonitor, Putty, OmniVista, TightVNC Viewer and TeamViewer, and operated alongside PABX, mobile and fixed telephony, SMS, Whatsapp, VoIP and TDM infrastructure.
Governance and operational ownership were concentrated in the telecommunications and collections technology function, which was responsible for campaign monitoring, report generation, dashboard delivery and specification of technological improvements. The same team managed projects to acquire new platforms, design telephony routing strategies, evaluate VoIP and TDM options and study route least cost versus quality and E1 link configurations.
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IaaS
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Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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