AI Buyer Insights:

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

AOKI Tech Stack and Enterprise Applications

ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amazon Web Services (AWS) Legacy Amazon Pay Payment Processing ERP Financial Management n/a 2019 2019
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2024 2024
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Betrend Legacy Betrend CRM CRM CRM n/a 2022 2022
In 2022, AOKI deployed Betrend CRM on its public website to centralize online customer interactions and web lead capture. Betrend CRM is operating in the CRM category and is positioned as the primary customer data and engagement platform for AOKI’s ecommerce and digital storefront touchpoints. The implementation focuses on core CRM capabilities, including consolidated customer profiles, web lead capture and form instrumentation, segmentation for targeted communications, and campaign management workflows. Configuration emphasis was on aligning customer records with online purchase activity and contact channels to support marketing automation and customer lifecycle tracking. Operational coverage extends to AOKI’s ecommerce and marketing teams, with the Betrend CRM instance connected directly to the company website for real time capture of shopper behavior and contact capture. Governance and process ownership are centralized under digital marketing and ecommerce functions, enabling standardized data models and forward-looking use of the Betrend CRM platform for customer engagement across the retailer’s online presence.
Customer Experience CRM 2021 2021
Marketing Automation CRM 2019 2019
Tag Management CRM 2014 2014
Tag Management CRM 2019 2019
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2008 2008
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2023 2023

IT Decision Makers and Key Stakeholders at AOKI

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by AOKI Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AOKI IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AOKI digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD AOKI Technographics
AOKI is a Retail organization based in Japan, with around 1749 employees and annual revenues of $400.0 million.
AOKI operates a diverse technology stack with applications such as Amazon Pay, Google Workspace (Formerly Google G-Suite) and Betrend CRM, covering areas like Payment Processing, Collaboration and CRM.
AOKI has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Amazon Web Services (AWS), Google and Betrend.
AOKI recently adopted applications including Google Workspace (Formerly Google G-Suite) in 2024, Amazon CloudFront in 2023 and Betrend CRM in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AOKI’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates AOKI’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AOKI technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.