Rancho Cucamonga, 91730, CA,
United States
Aqueous Technologies Technographics
Aqueous Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Aqueous Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Aqueous Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aqueous Technologies has purchased the following applications: Microsoft 365 for Collaboration in 2019, HelpOnClick for Customer Engagement in 2014, Mimecast Email Security for Secure Email Gateways (SEGs) in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aqueous Technologies is running and its propensity to invest more and deepen its relationship with Microsoft , HelpOnClick , FullStory or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aqueous Technologies revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aqueous Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Aqueous Technologies Tech Stack and Enterprise Applications
Aqueous Technologies Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019 Aqueous Technologies deployed Microsoft 365 to deliver Collaboration capabilities across its 20 employee manufacturing organization. The company is using Microsoft 365 on their website and as the primary cloud productivity platform for email, file storage, and team communication. Microsoft 365 is provisioned as a single cloud tenant that centralizes identity, mail, and content services for a small enterprise operating model.
Implemented modules align with standard Microsoft 365 Collaboration functionality, including Exchange Online for corporate email, SharePoint Online for intranet and document libraries, Microsoft Teams for chat and meetings, and OneDrive for individual file sync. Operational coverage targets core business functions such as office productivity, internal collaboration, and document management, with user provisioning and license assignment managed through the Microsoft 365 admin center. Governance is structured around tenant administration, role based access controls, and policy driven sharing and retention settings to enforce collaboration workflows and content controls.
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Aqueous Technologies CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HelpOnClick | Legacy | HelpOnClick | Customer Engagement | CRM | n/a | 2014 | 2014 |
In 2014, Aqueous Technologies deployed HelpOnClick on its public website to provide Customer Engagement capabilities. The implementation targeted the company website hosted in the United States and supported a small manufacturing operator of about 20 employees, using the web channel to capture inbound customer and partner inquiries. HelpOnClick was embedded as a web chat widget and managed through the vendor console to centralize customer-facing interactions.
HelpOnClick configuration emphasized real-time chat, visitor monitoring, canned responses, offline messaging, and chat transcript capture, aligning with standard Customer Engagement workflows. Agent accounts were provisioned for sales and support personnel, basic chat routing rules were defined to direct conversations to available staff, and automated replies and offline form capture were enabled to handle out-of-hours traffic. The full HelpOnClick application name appears in user-facing chat flows and in the administrative interface used by the team.
Operational governance was organized around a small admin group responsible for widget configuration, user access, and transcript retention, with policy changes applied through the HelpOnClick web console. Deployment followed a lightweight SaaS architecture, implemented via a site snippet and iterative activation across priority pages to minimize disruption. The implementation connected web interactions to internal sales and customer service functions, embedding HelpOnClick into the companys Customer Engagement and support workflow.
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Customer Experience | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Aqueous Technologies CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mimecast | Legacy | Mimecast Email Security | Secure Email Gateways (SEGs) | CyberSecurity | n/a | 2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Aqueous Technologies
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Apps Being Evaluated by Aqueous Technologies Executives
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