Riyadh, 12252,
Saudi Arabia
Arabian Shield Technographics
Arabian Shield Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Arabian Shield and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 Arabian Shield employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arabian Shield has purchased the following applications: ESKADENIA Claims Management for Insurance Claims Management in 2020, Salesforce Sales Cloud for Sales Automation, CRM, Sales Engagement in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arabian Shield is running and its propensity to invest more and deepen its relationship with ESKADENIA Software , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arabian Shield revenues, which have grown to $242.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arabian Shield intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Arabian Shield Tech Stack and Enterprise Applications
Arabian Shield ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ESKADENIA Software | Legacy | ESKADENIA Claims Management | Insurance Claims Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Arabian Shield deployed ESKADENIA Claims Management. The ESKADENIA Claims Management implementation, an Insurance Claims Management solution, was embedded on their website to provide a customer facing motor claims submission channel and to standardize intake across the insurer.
The implementation configured core Insurance Claims Management modules including digital intake, document upload, workflow routing, adjudication queues, and notification templates. ESKADENIA Claims Management was used to capture structured claim data, attach evidence, and orchestrate sequential adjudication tasks that align with claims operations and customer service functions.
The solution is web deployed on Arabian Shield's site and operationally covers motor claims handling within Saudi Arabia, linking the public submission portal to internal claims processing workflows. The deployment design separated the external submission interface from internal examiner workflows, while enabling role based access to claim records and persistent audit trails.
Governance emphasized centralizing claims intake through the ESKADENIA Claims Management portal, standardizing submission fields and routing rules, and enforcing configuration driven workflow rules for examiner handoffs. The rollout concentrated on motor lines of business and introduced standardized data capture and access controls to support consistent operational processing.
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Insurance Policy Administration | ERP Services and Operations |
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2020 | 2020 |
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Arabian Shield CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Sales Cloud | Sales Automation, CRM, Sales Engagement | CRM | n/a | 2021 | 2021 |
In 2021, Arabian Shield Cooperative Insurance Company deployed Salesforce Sales Cloud on its website. Arabian Shield Cooperative Insurance Company uses Salesforce Sales Cloud to provide Sales Automation,CRM,Sales Engagement capabilities for its sales and distribution functions, positioning the application as the primary CRM surface for inbound digital lead capture and account lifecycle management.
The Salesforce Sales Cloud implementation encompasses standard Sales Cloud modules including lead capture and routing, contact and account management, opportunity and pipeline tracking, activity and task management, and dashboarding for commercial sales oversight. Configuration emphasizes automation through assignment rules, workflow rules and process builder style automations to accelerate lead-to-opportunity progression and to enforce consistent sales stages and sales process flows.
Integration is centered on the public website where web based lead capture feeds directly into Salesforce Sales Cloud, enabling immediate record creation and routing to sales or agency teams. Governance is reflected in role based access controls and permission sets tailored to sales and distribution roles, standardized opportunity stage definitions, and centralized reporting to support sales management and operational workflows.
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IT Decision Makers and Key Stakeholders at Arabian Shield
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Actuarial | Director | Risk | |
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Head Of Information Technology and Data | Director | IT | |
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Senior General Claims officer/ Insurance Manager | Manager | Risk | |
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Head of Motor Claims | Director | Risk | |
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Apps Being Evaluated by Arabian Shield Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||