Archicom
City Forum - City One Building 4th and 5th Floor ul. Traugutta 45,
Wroclaw, 50-416,
Poland
Wroclaw, 50-416,
Poland
48 71 785 8800
Construction and Real Estate
Archicom Technographics
Archicom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Archicom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 278 Archicom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Archicom has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2015, Microsoft 365 for Collaboration in 2016, Hotjar for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Archicom is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Microsoft , CodeTwo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Archicom revenues, which have grown to $136.9 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Archicom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Archicom Tech Stack and Enterprise Applications
Archicom AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Archicom implemented LiveChat on its public website. The deployment uses LiveChat and is categorized under Chatbots and Conversational AI, positioned to support web-based customer service and sales inquiry handling for the company.
The implementation centers on the LiveChat web widget embedded across property listings and corporate pages, configured for real-time messaging, canned responses, chat transcripts, offline contact capture, and agent queue routing. Configuration work focused on role-based agent access and standardized response templates to stabilize online inquiry handling and ensure consistent conversational workflows.
Operational coverage is at the site level, with agents accessing the LiveChat console via browser interfaces to manage inbound inquiries originating on Archicom’s website. Source documentation does not list any named third-party integrations, so the implementation is documented solely as a web-channel conversational layer without declared external system connections.
Governance and operational practices include defined operating hours, agent queue workflows, and use of LiveChat conversation logs and built-in reporting to monitor volume and agent activity. LiveChat functions as Archicom’s primary Chatbots and Conversational AI channel for inbound web engagement and inquiry capture.
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Archicom Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Archicom implemented Microsoft 365 as its enterprise Collaboration platform. Archicom Microsoft 365 Collaboration supports the company's productivity and communication needs for approximately 278 employees in Poland, and the vendor footprint is visible on the company website indicating active use of Microsoft 365 services across public facing properties.
The deployment was implemented as a cloud-hosted Microsoft 365 tenant providing core collaboration capabilities such as email and calendaring, document management and shared libraries, desktop and browser-based productivity, and real-time team collaboration. Administration appears centralized for account provisioning and policy management, aligning business functions including corporate communications, project teams, design and office administration under a single Collaboration platform.
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Collaboration | Collaboration |
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2022 | 2022 |
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Archicom CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017, Archicom began using Hotjar on their website. The deployment is focused on the corporate web property and positions Hotjar as a Customer Experience solution to capture behavioral and qualitative signals from site visitors. Hotjar is deployed to collect session recordings, heatmaps, conversion funnel data, and on-site feedback, capabilities that align with standard Customer Experience functional workflows for web UX measurement and qualitative analytics.
The implementation is scoped to digital marketing and user experience functions across Archicom’s Poland web estate, with site-level instrumentation feeding behavioral analytics and direct feedback into product and content decision workflows. Governance and operational use center on translating recordings and survey responses into prioritized usability actions, with analytics and UX teams coordinating survey rollouts and recording retention practices. Archicom Hotjar Customer Experience supports iterative website usability reviews, form flow analysis, and content engagement assessment through session-based behavioral evidence and user feedback.
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Marketing Automation, Sales Automation | CRM |
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2019 | 2019 |
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Archicom PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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Archicom IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2001 | 2001 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Archicom
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Archicom Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Archicom IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Archicom digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Archicom Technographics
Archicom is a Construction and Real Estate organization based in Poland,
with around 278 employees and annual revenues of $136.9 million.
Archicom operates a diverse technology stack with applications such as
LiveChat, Microsoft 365 and Hotjar,
covering areas like Chatbots and Conversational AI, Collaboration and Customer Experience.
Archicom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Microsoft and Contentsquare.
Archicom recently adopted applications including
CodeTwo Email Signatures in 2022, Amazon EC2 in 2021 and Amazon CloudFront in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Archicom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Archicom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Archicom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.