Arcserve
8855 Columbine Road, Suite 150,
Eden Prairie, 55347, MN,
United States
Eden Prairie, 55347, MN,
United States
1 844-639-6792
Professional Services
Arcserve Technographics
Arcserve Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Arcserve and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 650 Arcserve employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arcserve has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, LiveChat for Chatbots and Conversational AI in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arcserve is running and its propensity to invest more and deepen its relationship with Oracle , LiveChat, Inc. , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arcserve revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arcserve intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Arcserve Tech Stack and Enterprise Applications
Arcserve ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015 Arcserve implemented Oracle NetSuite ERP as its ERP Financial backbone to centralize finance and multi-entity order-to-cash processes. The deployment used NetSuite OneWorld administration for a 160+ user global footprint, with on-staff applications management and a Certified NetSuite Administrator, Certification number 8270, responsible for configuration and ongoing system administration.
Configuration focused on core ERP Financial capabilities, including financial management, multi-entity accounting, and order-to-cash workflows. The implementation included custom automation for appliance purchasing, a designed dashboard to monitor multiple NetSuite processes, and the introduction of deduplication and data cleansing routines to improve master data quality.
Integrations were explicit parts of the implementation, with the EDI process reimplemented using Jitterbit to handle external trading partner transactions, and a bidirectional linkage between Salesforce and NetSuite that automatically closes and locks SFDC opportunities once an order is invoiced in NetSuite. Arcserve also executed acquisition project planning and implementation activities across both NetSuite and Salesforce as part of operational consolidation for finance and sales functions.
Governance and process changes were enacted to operationalize automated workflows and data hygiene, including formalized deduplication procedures, data cleansing initiatives, and monitoring dashboards to surface process exceptions. Administration and process ownership were consolidated under the certified administrator and applications management function to sustain the ERP Financial environment and support ongoing integrations and acquisitions.
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Arcserve AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Arcserve implemented LiveChat on its corporate website. The deployment used LiveChat as a Chatbots and Conversational AI solution to add real-time customer engagement capabilities to arcserve.com, situating the application as the primary web-based channel for customer support and pre-sales interactions.
Configuration centered on embedding the LiveChat script across site pages, tuning the chat widget behavior, setting business hours and canned responses, and configuring agent queues and conversation history retention consistent with Chatbots and Conversational AI functionality. Operational coverage focused on customer support and pre-sales teams, leveraging the LiveChat agent console for live routing, visitor monitoring and transcript management, while governance workstreams standardized response templates and chat ownership workflows to align web inquiries to support and sales business functions.
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Arcserve Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Arcserve implemented Cisco Webex Meetings on their website. Cisco Webex Meetings is deployed as the Audio Video and Web Conferencing platform to support client engagement and internal collaboration for the professional services firm. The implementation exposes meeting access on public pages and embeds scheduling flows to facilitate customer-facing sessions.
Configuration emphasized standard conferencing capabilities including HD video, screen sharing, meeting scheduling, participant controls, and recording to support client presentations and delivery workshops. Operational coverage centers on client-facing teams and cross-functional collaboration workflows, with governance focused on access controls, meeting moderation policies, and user provisioning. Arcserve Cisco Webex Meetings Audio Video and Web Conferencing is used to manage customer interactions and internal meeting orchestration.
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Event Management | Collaboration |
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2019 | 2019 |
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Arcserve CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Arcserve ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2017 | 2017 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Arcserve PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2022 | 2022 |
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Arcserve IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Arcserve CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Arcserve
| First Name | Last Name | Title | Function | Department | Phone | |
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CMO | CXO | Finance | |
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VP Worldwide Operations | VP | Operations | |
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CEO | CXO | Finance | |
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CFO | CXO | Finance | |
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Controller | Director | Finance | |
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Finance Manager | Manager | Finance | |
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Apps Being Evaluated by Arcserve Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Arcserve IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Arcserve digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Arcserve Technographics
Arcserve is a Professional Services organization based in United States,
with around 650 employees and annual revenues of $80.0 million.
Arcserve operates a diverse technology stack with applications such as
Oracle NetSuite ERP, LiveChat and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Arcserve has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, LiveChat, Inc. and Cisco Systems.
Arcserve recently adopted applications including
Zoominfo Platform in 2023, 6sense Account Engagement Platform in 2023 and Productboard in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Arcserve’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Arcserve’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Arcserve technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.