High Wycombe, HP12 4HJ,
United Kingdom
Ariston Thermo UK Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ariston Thermo UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 49 Ariston Thermo UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ariston Thermo UK has purchased the following applications: SL MEDIA LiveSupport for Chatbots and Conversational AI in 2017, Workplace by Facebook for Collaboration in 2021, Hotjar for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ariston Thermo UK is running and its propensity to invest more and deepen its relationship with SL MEDIA , Facebook , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ariston Thermo UK revenues, which have grown to $37.6 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ariston Thermo UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SL MEDIA | Legacy | SL MEDIA LiveSupport | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Ariston Thermo UK implemented SL MEDIA LiveSupport on its website. SL MEDIA LiveSupport is a Chatbots and Conversational AI application deployed to capture visitor inquiries through an embedded web chat widget, deliver automated conversational responses, and provide synchronous agent-assisted chat. The implementation included a customer-facing chat widget, agent console access for staff, session transcript logging, and template-driven automated replies aligned with typical Chatbots and Conversational AI capabilities.
Operational scope covered customer service and technical support touchpoints on ariston.com, with configuration aligned to a small distribution organization and a compact support team. Governance centered on chat routing rules, scripted reply templates, and assigned agent shifts to manage live sessions and escalation workflows. The deployment emphasized a web-only footprint with minimal on-premise infrastructure, enabling site-level conversational support consistent with the company's operational scale.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Workplace by Facebook | Collaboration | Collaboration | n/a | 2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics, Data Management Platform | CRM |
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2024 | 2024 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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