Arlington, 22201, VA,
United States
Arlington County Fire Department Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Arlington County Fire Department and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 327 Arlington County Fire Department employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arlington County Fire Department has purchased the following applications: UKG Workforce Central TeleStaff (ex Kronos TeleStaff) for Workforce Management in 2015, Microsoft 365 for Collaboration in 2015, Granicus OpenCities for Content Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arlington County Fire Department is running and its propensity to invest more and deepen its relationship with UKG , Microsoft , Granicus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arlington County Fire Department revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arlington County Fire Department intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central TeleStaff (ex Kronos TeleStaff) | Workforce Management | HCM | n/a | 2015 | 2015 |
In 2015, Arlington County Fire Department implemented UKG Workforce Central TeleStaff (ex Kronos TeleStaff) for Workforce Management. The deployment supports operational staffing across the county fire department and is sized to manage scheduling and duty rosters for approximately 327 employees.
UKG Workforce Central TeleStaff (ex Kronos TeleStaff) was configured to deliver core Workforce Management capabilities including schedule creation and publishing, tactical shift staffing and on-call assignments, timekeeping visibility and shift swap controls, and automated rules for staffing and overtime governance. Access is provisioned through a web-based TeleStaff portal as observed on the department login endpoint, indicating a centrally hosted application for roster and shift administration.
Operational scope covers career fire companies and emergency response units, with role-based access for command staff, duty chiefs, and station personnel to request and approve schedule changes and manage staffing exceptions. The implementation emphasizes roster integrity and operational continuity through automated scheduling logic, staffed shift assignments, and consolidated timekeeping records for downstream administrative processes.
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Workforce Management | HCM |
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2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Granicus | Legacy | Granicus OpenCities | Content Management | Content Management | n/a | 2023 | 2023 |
In 2023 Arlington County Fire Department implemented Granicus OpenCities as its Content Management platform for the department website. The deployment is centered on serving public safety communications and resident-facing information within the Arlington County web estate, using Granicus OpenCities to manage site content and publication workflows.
Granicus OpenCities is configured to support typical Content Management capabilities including page and template management, WYSIWYG authoring, document repository and media management, web forms for public requests, event and calendar publishing, content scheduling, and accessibility compliance features. Role-based permissions and editorial controls are applied to separate content authoring, review, and publish responsibilities, and the platform is used to structure pages for operational content such as incident notices, safety guidance, and department news.
The implementation is operated directly on the Arlington County website and is scoped to the Arlington County Fire Department digital presence, with content authors drawn from the fire department and the county communications team. No specific external system integrations are listed, the configuration emphasizes CMS-native publishing and municipal website hosting patterns to centralize public information.
Governance practices around Granicus OpenCities include defined editorial roles, multi-step approval workflows for public-facing material, and content lifecycle management to maintain compliance with accessibility and records retention policies. Training and documentation were applied to align departmental editors with the Content Management processes, while ongoing administration remains with internal web and communications staff.
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2013 | 2013 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Citizen Engagement | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2006 | 2006 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2024 | 2024 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2013 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Cloud Storage | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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