Naberezhnye Chelny, 423832,
Russia
Armada Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Armada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Armada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Armada has purchased the following applications: Timeweb for Application Hosting and Computing Services in 2019, RedHelper for Chatbots and Conversational AI in 2018, Automattic Jetpack CRM for CRM in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Armada is running and its propensity to invest more and deepen its relationship with Timeweb , RedHelper , Envybox or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Armada revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Armada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Timeweb | Legacy | Timeweb | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 |
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| RedHelper | Legacy | RedHelper | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 | Armada implemented RedHelper in 2018 to add on-site conversational support on its corporate website https://www.armadatpk.ru/. The RedHelper deployment serves as Armada's Chatbots and Conversational AI presence for customer service and online sales support, handling visitor engagement on the public web storefront. The implementation centers on an embedded web chat widget and server-side conversational routing, with configuration for scripted automated responses, live agent handoffs, proactive visitor invitations, and offline messaging. RedHelper configuration emphasizes session continuity and canned response libraries to standardize agent interactions and accelerate first response times. Operationally the RedHelper instance is scoped to Armada's customer-facing digital channel and is used by customer support and sales staff to capture leads, answer product and order questions, and escalate complex inquiries to internal teams. No external system integrations are specified in source documentation, so the implementation operates primarily as a web-hosted chat layer embedded on Armada's site. Governance is implemented through centralized administration of agent queues, working hours, and conversation routing, managed by Armada's internal support team. Ongoing configuration and content updates are conducted through the RedHelper administration console to refine scripts and availability policies as customer interaction patterns evolve. | |
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Chatbots and Conversational AI | AI-Powered Application |
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2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | Automattic Jetpack CRM | CRM | CRM | n/a | 2018 | 2018 | ||
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CRM | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2019 | 2019 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2018 | 2018 |
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