Arvato
Reinhard-Mohn-Str. 18,
Gutersloh, 33333,
Germany
Gutersloh, 33333,
Germany
49 5241-80-0
Professional Services
Arvato Technographics
Arvato Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Arvato and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3100 Arvato employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Arvato has purchased the following applications: Serrala FinanceSuite for AP Automation in 2014, Harver Assessments for Talent Assessment, Skills Intelligence in 2019, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arvato is running and its propensity to invest more and deepen its relationship with Serrala , Harver , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arvato revenues, which have grown to $4.59 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arvato intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Arvato Tech Stack and Enterprise Applications
Arvato ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite | AP Automation | ERP | n/a | 2014 | 2014 |
In 2014 Arvato implemented Serrala FinanceSuite to support AP Automation for its accounts payable operations within the Arvato finance organization in Germany. The implementation aligned Serrala FinanceSuite with corporate AP processing objectives and was positioned to centralize invoice handling and workflow orchestration across the finance function.
The Serrala FinanceSuite deployment emphasized core AP Automation capabilities, including electronic invoice capture and OCR-based data extraction, automated invoice-to-purchase-order matching, exception routing and approval workflow, payment scheduling and reconciliation, and automated cash application processes. Governance centered on standardized AP workflows, role-based approvals, and audit trail instrumentation to support operational control and compliance within accounts payable.
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Arvato HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Harver | Legacy | Harver Assessments | Talent Assessment, Skills Intelligence | HCM | n/a | 2019 | 2019 |
In 2019, Arvato implemented Harver Assessments in a Talent Assessment,Skills Intelligence deployment to address extreme early turnover in its contact center operations. The program targeted a situation where more than half of new hires were leaving within the first three months, with exit questionnaires identifying a misalignment between candidate expectations and the realities of customer support work.
Harver Assessments was configured to combine realistic job preview content with scientifically validated assessment instruments. The deployment included Arvato specific first person videos that depict incoming calls and manager interactions, situational judgment tests and other pre employment assessment elements to surface job fit across skills, personality and cultural alignment. The solution was delivered as a unified candidate journey, enabling recruiters to operate from one assessment platform rather than multiple separate tests.
The implementation was executed together with the implementation team from Harver and was embedded directly into Arvato hiring workflows for customer service and contact center roles. Operational coverage included recruiters, team leaders and HR hiring managers across multiple contact center locations, with assessments used as a preselection gate before interviews. The workstream focused on candidate matching and expectation management, rather than technical integrations with named third party systems.
Governance and process changes centralized the recruiter experience and standardised the interview funnel, reducing reliance on traditional screening methods. Outcomes reported by Arvato included a 63 percent decrease in agent turnover within three months, an increase in hire rate from 45 percent of interviewed candidates to 85 percent, and a reduction in average recruiter time to assess an applicant from 75 minutes to 20 minutes. These results reflect changes to hiring workflow, candidate experience, and selection criteria driven by the Talent Assessment,Skills Intelligence implementation of Harver Assessments.
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Arvato Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Arvato implemented Microsoft 365 to standardize Collaboration across its German operations and support the company’s professional services and corporate teams. The deployment addressed cloud based productivity and communication needs for an organization of about 3,100 employees, aligning with the Collaboration category for team work and knowledge sharing.
The Microsoft 365 implementation centered on core Collaboration capabilities, including Microsoft Teams for real time communication and meetings, Exchange Online for enterprise email, SharePoint Online for intranet and document management, OneDrive for personal file synchronization, and Office desktop and web applications for authoring and co authoring. These modules support team collaboration, document lifecycle workflows, and asynchronous communications typical of Collaboration platform deployments.
Public site references indicate Microsoft 365 is present on Arvato web properties, implying tenant provisioning and external collaboration scenarios for customer facing or partner interactions. Rollouts of this type commonly require governance around tenant administration, identity and access management, and information architecture to support professional services delivery, although specific governance settings and integration details were not disclosed.
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Arvato Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2020 | 2020 |
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Arvato eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Arvato
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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VP Information Technology | VP | IT | |
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CIO | CXO | Finance | |
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CFO | CXO | Finance | |
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Apps Being Evaluated by Arvato Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Arvato IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Arvato digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Arvato Technographics
Arvato is a Professional Services organization based in Germany,
with around 3100 employees and annual revenues of $4.59 billion.
Arvato operates a diverse technology stack with applications such as
Serrala FinanceSuite, Harver Assessments and Microsoft 365,
covering areas like AP Automation, Talent Assessment, Skills Intelligence and Collaboration.
Arvato has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, Harver and Microsoft.
Arvato recently adopted applications including
Microsoft 365 in 2020, CoreMedia in 2020 and Harver Assessments in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Arvato’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Arvato’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Arvato technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.