Ashford Borough Council
International House, Dover Pl,
Ashford, TN23 1HU,
United Kingdom
Ashford, TN23 1HU,
United Kingdom
44 12 3333-1111
Government
Ashford Borough Council Technographics
Ashford Borough Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ashford Borough Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 415 Ashford Borough Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ashford Borough Council has purchased the following applications: MHR iTrent HR for Core HR in 2017, Advanced eFinancials for Government ERP in 2003, Mitel MiContact Center Business for Call Center in 2003 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ashford Borough Council is running and its propensity to invest more and deepen its relationship with MHR (formerly MidlandHR) , Edenred , OneAdvanced or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ashford Borough Council revenues, which have grown to $52.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ashford Borough Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ashford Borough Council Tech Stack and Enterprise Applications
Ashford Borough Council HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Legacy | MHR iTrent HR | Core HR | HCM | n/a | 2017 | 2017 |
In 2017 Ashford Borough Council implemented MHR iTrent HR, a Core HR application to consolidate employee records and operational HR workflows. The implementation covered the council's reported employee population of 415, and council reporting indicates the reported sickness absence figures were obtained from all sickness absences recorded on the iTrent Payroll and HR system.
The deployment focused on core employee records, absence management, and payroll interfacing modules configured to municipal HR workflows. Operational scope included HR and payroll functions across council departments, supporting absence reporting and statutory record keeping in MHR iTrent HR. Governance and process adjustments centered on centralized absence capture and standardized reporting, with role based access controls and approval workflows consistent with Core HR implementations.
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Employee Recognition and Rewards Management | HCM |
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2021 | 2021 |
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Payroll | HCM |
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2017 | 2017 |
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Ashford Borough Council ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OneAdvanced | Legacy | Advanced eFinancials | Government ERP | ERP Services and Operations | n/a | 2003 | 2003 |
In 2003 Ashford Borough Council implemented Advanced eFinancials from OneAdvanced as its Enterprise Resource Planning application to centralize council finance operations and income management. The deployment targeted the council finance function, establishing Advanced eFinancials Enterprise Resource Planning as the primary system for core accounting, transactional processing, and financial reporting across the organization.
Advanced eFinancials was configured to support standard public sector finance modules including general ledger, accounts payable, accounts receivable, and budgeting, aligned to local government chart of accounts and control requirements. Configuration and automation work focused on transaction posting, period close workflows, and batch processing to standardize financial processing across council teams.
The implementation integrated Advanced eFinancials with Capita Axis Income Management to consolidate income streams and with Crystal Reports Business Objects BOXI for operational and statutory reporting, with Microsoft Office used for spreadsheet exports and ad hoc analysis. Interfaces were scoped to reconcile income and receipting data with ledger entries and to feed formatted reports into existing office workflows.
Governance was established through dedicated finance roles including a Systems Accountant and a Finance Process Manager who owned configuration, approval workflows, and ongoing process controls. Rollout and operational ownership resided with the council finance teams, with documented procedures for system access, report distribution, and periodic reconciliation activities.
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Ashford Borough Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mitel | Legacy | Mitel MiContact Center Business | Call Center | CRM | n/a | 2003 | 2003 |
In 2003 Ashford Borough Council implemented Mitel MiContact Center Business as its Call Center platform to centralize inbound and outbound contact handling for council services. The deployment of Mitel MiContact Center Business was positioned to support municipal customer service workflows and to provide agent routing, queue management, and reporting capabilities across relevant operational teams.
Configuration work focused on standard Call Center capabilities including automatic call distribution, interactive voice response, agent desktop functionality, call routing based on skill profiles, and consolidated reporting. Mitel MiContact Center Business was configured to deliver role specific agent interfaces and to instrument contact analytics using built in reporting modules compatible with enterprise reporting tools.
The implementation integrated with existing finance and administrative systems listed in project documentation, specifically Advanced Business Solutions eFinancials, Capita Axis Income Management, Crystal Reports Business Objects BOXI, and Microsoft Office to enable data exchange and reporting consolidation. Integrations emphasized operational data flows between contact records and income management workflows, and supported export of contact and service metrics into the council financial and reporting environment.
Governance and rollout included oversight from the Finance Process Manager and the Systems Accountant, aligning contact center procedures with income management and finance processes. Operational governance emphasized process handoffs between contact agents and finance teams, training for agent use of the Mitel MiContact Center Business interfaces, and scheduled reporting handoffs into the councils business intelligence and financial systems.
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Marketing Automation | CRM |
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2021 | 2021 |
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Ashford Borough Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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PBX, VoiP and Phone Systems | Collaboration |
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2025 | 2025 |
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Ashford Borough Council Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Ashford Borough Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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Ashford Borough Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Ashford Borough Council
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of HR & Customer Services | Director | HR | |
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Senior HR Specialist | Manager | HR | |
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HR Manager | Manager | HR | |
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Director of Finance & Economy | Director | Finance | |
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Apps Being Evaluated by Ashford Borough Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ashford Borough Council IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ashford Borough Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Ashford Borough Council Technographics
Ashford Borough Council is a Government organization based in United Kingdom,
with around 415 employees and annual revenues of $52.0 million.
Ashford Borough Council operates a diverse technology stack with applications such as
MHR iTrent HR, Advanced eFinancials and Mitel MiContact Center Business,
covering areas like Core HR, Government ERP and Call Center.
Ashford Borough Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as MHR (formerly MidlandHR), OneAdvanced and Mitel.
Ashford Borough Council recently adopted applications including
Gamma SIP Trunking and Call Management in 2025, Reward Gateway Employee Reward and Recognition in 2021 and Intuit Mailchimp in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ashford Borough Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ashford Borough Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ashford Borough Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.