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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Asiacell Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2017 2017
Collaboration Collaboration 2020 2020
Collaboration Collaboration 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
RingCentral Legacy RingCentral Engage (ex Dimelo Digital) Customer Engagement CRM n/a 2018 2018
In 2018 Asiacell deployed RingCentral Engage (ex Dimelo Digital) as a Customer Engagement solution on its public website to manage inbound digital conversations from customers. The deployment positioned RingCentral Engage (ex Dimelo Digital) to handle web channel interactions directly on asiacell.com and to route customer messages into a centralized digital inbox for processing. The RingCentral Engage (ex Dimelo Digital) implementation included category-aligned capabilities such as a web chat widget, conversation management and unified inbox functionality, automated routing and case creation workflows, and conversation tagging and moderation features. Configuration work focused on channel ingestion rules, agent routing profiles, and templated response flows to support consistent customer service handling. Operational scope was the customer-facing website serving Asiacell customers in Iraq, with primary business functions impacted being customer service and digital marketing. The implementation emphasized front-end digital channel orchestration and agent-facing workflow consolidation, enabling contact capture from web chat and social messaging into a single operational queue. Governance measures centered on establishing digital conversation handling workflows and escalation paths, defining agent roles and inbox ownership, and configuring routing policies and case lifecycle rules. Documentation and operational standards were applied to sustain the RingCentral Engage (ex Dimelo Digital) driven Customer Engagement processes on the website.
Customer Experience CRM 2023 2023
Sales Automation, CRM, Sales Engagement CRM 2021 2021
Tag Management CRM 2019 2019
IT Decision Makers and Key Stakeholders at Asiacell
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Asiacell Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Asiacell Technographics

Asiacell is a Communications organization based in Iraq, with around 2545 employees and annual revenues of $1.15 billion.

Asiacell operates a diverse technology stack with applications such as Cisco Webex Meetings and RingCentral Engage (ex Dimelo Digital), covering areas like Audio Video and Web Conferencing and Customer Engagement.

Asiacell has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Cisco Systems and RingCentral.

Asiacell recently adopted applications including Qualtrics CustomerXM in 2023, Slack Connect in 2022 and Salesforce Sales Cloud in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Asiacell’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Asiacell’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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