Sulaymania, 46001,
Iraq
Asiacell Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Asiacell and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2545 Asiacell employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Asiacell has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, RingCentral Engage (ex Dimelo Digital) for Customer Engagement in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Asiacell is running and its propensity to invest more and deepen its relationship with Cisco Systems , Facebook , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Asiacell revenues, which have grown to $1.15 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Asiacell intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| RingCentral | Legacy | RingCentral Engage (ex Dimelo Digital) | Customer Engagement | CRM | n/a | 2018 | 2018 |
In 2018 Asiacell deployed RingCentral Engage (ex Dimelo Digital) as a Customer Engagement solution on its public website to manage inbound digital conversations from customers. The deployment positioned RingCentral Engage (ex Dimelo Digital) to handle web channel interactions directly on asiacell.com and to route customer messages into a centralized digital inbox for processing.
The RingCentral Engage (ex Dimelo Digital) implementation included category-aligned capabilities such as a web chat widget, conversation management and unified inbox functionality, automated routing and case creation workflows, and conversation tagging and moderation features. Configuration work focused on channel ingestion rules, agent routing profiles, and templated response flows to support consistent customer service handling.
Operational scope was the customer-facing website serving Asiacell customers in Iraq, with primary business functions impacted being customer service and digital marketing. The implementation emphasized front-end digital channel orchestration and agent-facing workflow consolidation, enabling contact capture from web chat and social messaging into a single operational queue.
Governance measures centered on establishing digital conversation handling workflows and escalation paths, defining agent roles and inbox ownership, and configuring routing policies and case lifecycle rules. Documentation and operational standards were applied to sustain the RingCentral Engage (ex Dimelo Digital) driven Customer Engagement processes on the website.
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Customer Experience | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2019 | 2019 |
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