Delft, 2628 XJ,
Netherlands
Ask Roger Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ask Roger and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Ask Roger employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ask Roger has purchased the following applications: Exact Service Management for Field Service Management in 2012, Microsoft 365 for Collaboration in 2015, Exact Synergy for Document Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ask Roger is running and its propensity to invest more and deepen its relationship with Exact Software , Microsoft , Sitecore or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ask Roger revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ask Roger intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exact Software | Legacy | Exact Service Management | Field Service Management | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, Ask Roger implemented Exact Service Management as its Field Service Management application across offices in Utrecht and Nieuwerkerk a/d IJssel. The deployment was aligned with Ask Roger’s Exact product footprint, explicitly integrating Exact Globe and Exact Synergy alongside Exact Service Management to maintain platform consistency. Ask Roger is a professional services ICT firm with about 25 employees and multi-site service delivery requirements which shaped the scope of the rollout.
Exact Service Management was configured to manage end to end service order lifecycles, including scheduling and dispatch, technician mobile workflows, and parts and inventory control, reflecting core Field Service Management capabilities. The implementation integrated service order and invoicing records with Exact Globe to ensure alignment with financial postings, and synchronized customer and project data with Exact Synergy to preserve CRM and project collaboration context. Configuration focused on service order orchestration, technician status updates, and minimizing duplicate master data across Exact Globe, Exact Synergy, and Exact Service Management to support consistent transaction flows.
Operational coverage included field service operations, back office service administration, dispatch teams, and field technicians across both sites. Governance established structured service workflows and centralized scheduling ownership to coordinate Exact Service Management with existing Exact Globe and Exact Synergy processes. Rollout priorities emphasized reuse of Exact platform data models and standard Field Service Management terminology such as service orders, SLAs, and technician routing to stabilize operational procedures.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exact Software | Legacy | Exact Synergy | Document Management | Content Management | n/a | 2012 | 2012 |
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Web Content Management | Content Management |
|
2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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