Delft, 2628 XJ,
Netherlands
Ask Roger Technographics
Ask Roger Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ask Roger and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Ask Roger employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ask Roger has purchased the following applications: Exact Service Management for Field Service Management in 2012, Microsoft 365 for Collaboration in 2015, Exact Synergy for Document Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ask Roger is running and its propensity to invest more and deepen its relationship with Exact Software , Microsoft , Sitecore or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ask Roger revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ask Roger intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ask Roger Tech Stack and Enterprise Applications
Ask Roger ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exact Software | Legacy | Exact Service Management | Field Service Management | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, Ask Roger implemented Exact Service Management as its Field Service Management application across offices in Utrecht and Nieuwerkerk a/d IJssel. The deployment was aligned with Ask Roger’s Exact product footprint, explicitly integrating Exact Globe and Exact Synergy alongside Exact Service Management to maintain platform consistency. Ask Roger is a professional services ICT firm with about 25 employees and multi-site service delivery requirements which shaped the scope of the rollout.
Exact Service Management was configured to manage end to end service order lifecycles, including scheduling and dispatch, technician mobile workflows, and parts and inventory control, reflecting core Field Service Management capabilities. The implementation integrated service order and invoicing records with Exact Globe to ensure alignment with financial postings, and synchronized customer and project data with Exact Synergy to preserve CRM and project collaboration context. Configuration focused on service order orchestration, technician status updates, and minimizing duplicate master data across Exact Globe, Exact Synergy, and Exact Service Management to support consistent transaction flows.
Operational coverage included field service operations, back office service administration, dispatch teams, and field technicians across both sites. Governance established structured service workflows and centralized scheduling ownership to coordinate Exact Service Management with existing Exact Globe and Exact Synergy processes. Rollout priorities emphasized reuse of Exact platform data models and standard Field Service Management terminology such as service orders, SLAs, and technician routing to stabilize operational procedures.
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Ask Roger Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Ask Roger implemented Microsoft 365. The deployment is anchored in the Collaboration category and Ask Roger is using Microsoft 365 on their website.
The Microsoft 365 implementation centers on core Collaboration modules including Exchange Online for hosted email, SharePoint Online for intranet and document management, OneDrive for personal file sync, Microsoft Teams for meetings and chat, and the Office web and desktop productivity apps. Configuration appears as a centralized Microsoft 365 tenant with consolidated user accounts, role based access controls for SharePoint and Teams, and tenant level content governance applied to company documents. Operational coverage is company wide across Ask Roger’s professional services teams in the Netherlands, supporting collaboration workflows, document management, and external content surfaced through the corporate website.
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Ask Roger Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exact Software | Legacy | Exact Synergy | Document Management | Content Management | n/a | 2012 | 2012 |
In 2012, Ask Roger implemented Exact Synergy as its Document Management solution. Ask Roger is an ICT professional services firm with offices in Utrecht and Nieuwerkerk a d IJssel, and the Exact Synergy deployment was positioned to centralize document handling across those sites.
The implementation focused on standard Document Management capabilities, including electronic document capture and indexing, version control, and workflow automation to route documents for approvals. Configuration work emphasized role based access controls and searchable metadata to support both service delivery and administrative workflows.
Exact Synergy was integrated with the companys Exact product line, including Exact Globe and Exact Service Management, to link financial records and service tickets to stored documents. Operational coverage explicitly included finance and service management functions, enabling ticket related documentation, contract storage, and invoice archiving across both offices.
Governance centered on a centralized repository model with defined access policies and retention procedures, and rollout planning targeted operational teams in Utrecht and Nieuwerkerk a d IJssel. The narrative reflects a structured Document Management implementation by Ask Roger that aligned Exact Synergy to service and finance process needs.
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Web Content Management | Content Management |
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2021 | 2021 |
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Ask Roger CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Ask Roger PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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Ask Roger IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Ask Roger
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Apps Being Evaluated by Ask Roger Executives
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