New Haven, 06511-5918, CT,
United States
ASSA ABLOY Intelligent Openings Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ASSA ABLOY Intelligent Openings and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 ASSA ABLOY Intelligent Openings employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ASSA ABLOY Intelligent Openings has purchased the following applications: Zoominfo Chat for Chatbots and Conversational AI in 2023, Adobe Experience Manager for Digital Asset Management in 2023, UJET CCaaS 3.0 for Call Center in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ASSA ABLOY Intelligent Openings is running and its propensity to invest more and deepen its relationship with Zoominfo , Adobe Systems , UJET or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ASSA ABLOY Intelligent Openings revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ASSA ABLOY Intelligent Openings intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoominfo | Legacy | Zoominfo Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UJET | Legacy | UJET CCaaS 3.0 | Call Center | CRM | n/a | 2023 | 2023 |
In 2023, ASSA ABLOY Intelligent Openings implemented UJET CCaaS 3.0 as a customer-facing Call Center solution. The deployment is embedded on their public website and serves as the primary web-based contact channel for customer support and service inquiries.
The UJET CCaaS 3.0 implementation leverages cloud-hosted contact center capabilities typical of the Call Center category, including omnichannel session routing, in-browser voice and web softphone functionality, interactive voice response for web callers, session recording, and operational analytics. Configuration emphasis for a compact organization of about 100 employees includes role based administration, queue management, agent state controls, and a streamlined agent desktop to consolidate web and voice interactions.
Operational scope centers on customer service and field technical support functions with website routed interactions funneled into centralized contact queues. Governance and operational controls are organized for centralized administration, standard telephony and data retention policies, and phased activation of web channels to manage agent load. ASSA ABLOY Intelligent Openings UJET CCaaS 3.0 Call Center supports customer service and technical support business functions.
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Tag Management | CRM |
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2013 | 2013 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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