Aussie Broadband
3 Electra Avenue,
Morwell, 3840, VIC,
Australia
Morwell, 3840, VIC,
Australia
61 3 5165-0000
Communications
Aussie Broadband Technographics
Aussie Broadband Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Aussie Broadband and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1737 Aussie Broadband employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aussie Broadband has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Litmos LMS for Learning and Development in 2021, LiveChat for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aussie Broadband is running and its propensity to invest more and deepen its relationship with Oracle , MYOB , Fat Zebra or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aussie Broadband revenues, which have grown to $784.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aussie Broadband intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Aussie Broadband Tech Stack and Enterprise Applications
Aussie Broadband ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Aussie Broadband implemented Oracle NetSuite ERP to standardize core ERP Financial operations across its finance organization. The deployment focused on centralizing Accounts Payable and supplier record management for the Finance team that is split between the Morwell and Dandenong South offices in Victoria, Australia.
Oracle NetSuite ERP was configured to manage supplier master records, supplier credit application processing, invoice entry, purchase order processing and payment run file generation. The implementation included formalized 3-way matching and invoice approval workflows, alongside configuration for accruals, prepayments and capital work in progress accounting. Oracle NetSuite ERP is the operational system for supplier reconciliations, payment processing and AP control workflows.
Operational coverage emphasized day to day Accounts Payable activities, with AP officers reporting to the Management Accountant and performing supplier reconciliations, payment runs and supplier onboarding tasks. Role-level usage included part time AP positions working across offices and travel between sites to align processes and maintain supplier master data. The solution supported standard ERP Financial functional terminology such as supplier management, invoice matching and payment orchestration.
Governance was articulated through workflow rules for invoice approvals and purchase order matching, with Management Accountant oversight for payment finalization and month end activities. Training and upskilling in accruals, prepayments and Capital WIP accounting were incorporated into operational readiness to align staff capabilities with NetSuite usage. The implementation positioned Aussie Broadband Oracle NetSuite ERP as the central ERP Financial system for Accounts Payable and supplier lifecycle control.
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ERP Financial | ERP |
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2019 | 2019 |
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Payment Processing | ERP |
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2020 | 2020 |
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Aussie Broadband HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Litmos | Legacy | Litmos LMS | Learning and Development | HCM | n/a | 2021 | 2021 |
In 2021, Aussie Broadband implemented Litmos LMS for Learning and Development. The deployment positioned Litmos LMS as the central platform to support compliance, onboarding and role based training across the Australian telecommunications carrier.
The L&D team configured targeted learning paths and adaptive compliance training suites, leveraging the Australian foundation compliance training suite The SAFE Files and standardized office ergonomics courses for call centre staff. Self enrollment was enabled with reported 100 plus monthly self enrollments, and timed releases were used for the Aussie Broadband 101 induction to sequence content as it became relevant to each new role.
Operational coverage included geographically dispersed employees and regional call centres across Australia, spanning customer service, sales and customer care functions where workplace safety and telecommunications regulatory obligations are critical. Content pairing allowed company policies to be enforced alongside Litmos LMS courses, and accessibility design choices were applied to appeal to diverse ages and learning preferences.
Governance and process changes centralized role based assignment and reporting, with simple trackable reporting functions used by the L&D team to monitor compliance completion. The rollout established routine scheduling for compliance cycles, and the organisation plans six month timed release quizzes to reinforce knowledge retention.
Reported outcomes include an 80 per cent compliance completion rate and the operational use of adaptive compliance suites, with Litmos LMS supporting tailored compliance and induction workflows. The L&D team is tracking toward a 90 per cent completion objective and intends to iterate on timed assessments and release schedules to sustain completion rates.
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Aussie Broadband AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 Aussie Broadband deployed LiveChat on its website. Aussie Broadband deployed the LiveChat application as a Chatbots and Conversational AI solution to manage real time customer inquiries and to support online sales and customer service functions. The implementation uses a web based chat widget embedded across the corporate site, enabling agent assisted conversations and automated messaging to triage inbound contacts and capture chat transcripts. Operational scope centers on front line support teams handling web initiated interactions and scripted customer engagement flows.
The LiveChat deployment leverages standard Chatbots and Conversational AI capabilities, including session based messaging, proactive greetings, canned responses, and transcript logging to structure agent workflows. Configuration emphasized chat routing, queuing and handoff procedures along with governance for chat ownership, response SLAs and escalation rules. The LiveChat application serves as the customer facing conversational layer on the website, instrumented to inform conversational script refinement and operational staffing decisions.
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Aussie Broadband Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Aussie Broadband Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Aussie Broadband Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Aussie Broadband CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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PR and Media Communication | CRM |
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2021 | 2021 |
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Aussie Broadband ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2017 | 2017 |
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Aussie Broadband PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Operating System (OS) | PaaS |
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2024 | 2025 |
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Aussie Broadband IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2008 | 2008 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Aussie Broadband
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Aussie Broadband Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Aussie Broadband IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Aussie Broadband digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Aussie Broadband Technographics
Aussie Broadband is a Communications organization based in Australia,
with around 1737 employees and annual revenues of $784.0 million.
Aussie Broadband operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Litmos LMS and LiveChat,
covering areas like ERP Financial, Learning and Development and Chatbots and Conversational AI.
Aussie Broadband has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Litmos and LiveChat, Inc..
Aussie Broadband recently adopted applications including
SUSE Linux Micro in 2024, Litmos LMS in 2021 and Algolia Search in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Aussie Broadband’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Aussie Broadband’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Aussie Broadband technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.