Parkes, 2600, ACT,
Australia
Australian Public Service Technographics
Australian Public Service Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Australian Public Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 155796 Australian Public Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Australian Public Service has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, GovCMS Content Management for Web Content Management in 2018, Oracle Siebel Case Management for Citizen Engagement in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Australian Public Service is running and its propensity to invest more and deepen its relationship with Cisco Systems , GovCMS , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Australian Public Service revenues, which have grown to $338.12 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Australian Public Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Australian Public Service Tech Stack and Enterprise Applications
Australian Public Service Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Australian Public Service implemented Cisco Webex Meetings. The deployment is surfaced on the Australian Public Service website, delivering Audio Video and Web Conferencing capabilities via the Cisco Webex Meetings application to support real-time government communications and stakeholder engagement across Australia.
The implementation follows a web-embedded, cloud-hosted conferencing architecture consistent with Cisco Webex Meetings, enabling core functional modules such as real-time audio, video, screen sharing, meeting link distribution, and participant management. Operational scope centers on use by Australian Public Service staff and digital channels, with configuration and governance aligned to enterprise conferencing practices, including centralized access provisioning and meeting controls administered through IT policy rather than bespoke third party integrations.
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Australian Public Service Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GovCMS | Legacy | GovCMS Content Management | Web Content Management | Content Management | n/a | 2018 | 2018 |
In 2018, the Australian Public Service implemented GovCMS Content Management for Web Content Management on its public website. GovCMS Content Management was provisioned as the primary content platform, supporting content authoring, templated site assets, structured content types, media management, publishing workflows, and responsive site delivery.
Operational ownership was concentrated within communications and digital services teams, with role based access control, editorial approval chains, and content lifecycle governance introduced to manage departmental pages and published material. The implementation embedded Web Content Management capabilities such as versioning, scheduling, content staging, and templating to align publishing processes with the agency's editorial governance and operational publishing needs.
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Australian Public Service CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Siebel Case Management | Citizen Engagement | CRM | n/a | 2018 | 2018 |
In 2018, Australian Public Service deployed Oracle Siebel Case Management to manage team workloads and standardize citizen-facing case handling within its Citizen Engagement function. The initiative emphasized use of Oracle Siebel Case Management alongside Siebel Work Management capabilities to centralize case intake, triage and workload distribution across service teams.
Configuration focused on Siebel Work Management and Case Management modules, implementing configurable worklists, queue based routing, assignment rules, escalation lifecycles and SLA monitoring to support structured case lifecycle management. Automation of routine assignment and service level tracking was configured to enforce consistent triage, handoffs and resolution workflows, reflecting standard Citizen Engagement operational patterns.
Operational governance defined role based access, case lifecycle ownership and process controls for teams responsible for citizen inquiries, aligning case handling practices with departmental service delivery responsibilities. Reporting and operational dashboards were instrumented inside the Siebel environment to provide supervisors with work queue visibility, case status oversight and adherence tracking for established service level guidelines.
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Australian Public Service IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Australian Public Service
| First Name | Last Name | Title | Function | Department | Phone | |
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Team Leader | Manager | Operations | |
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Enterprise Architect | Manager | IT | |
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Project Manager | Manager | Finance | |
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Executive Director Australian Public Service | Director | Finance | |
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A/g Deputy Australian Public Service Commissioner | Manager | Operations | |
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First Assistant Commissioner | Manager | Finance | |
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Apps Being Evaluated by Australian Public Service Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||