Automax Ford
3301 East Central Texas Expressway,
Killeen, 76543, TX,
United States
Killeen, 76543, TX,
United States
1 888-927-7951
Retail
Automax Ford Technographics
Automax Ford Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Automax Ford and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Automax Ford employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Automax Ford has purchased the following applications: Xtime Spectrum Schedule for Online Meeting Scheduling in 2019, CrownPeak DXP for Web Content Management in 2021, LivePerson Contact At Once! for Customer Support in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Automax Ford is running and its propensity to invest more and deepen its relationship with Xtime , CrownPeak , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Automax Ford revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Automax Ford intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Automax Ford Tech Stack and Enterprise Applications
Automax Ford Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Xtime | Legacy | Xtime Spectrum Schedule | Online Meeting Scheduling | Collaboration | n/a | 2019 | 2019 |
In 2019, Automax Ford implemented Xtime Spectrum Schedule to provide Online Meeting Scheduling on its public website. The Xtime Spectrum Schedule instance is embedded into the Automax Ford website to enable customer-facing appointment booking for service and vehicle consultations. The deployment leverages standard Online Meeting Scheduling capabilities such as appointment type catalogs, time-slot inventory, customer contact capture and confirmation flows.
Configuration emphasized surfacing service appointments and sales consult slots to customers, aligning visible availability with dealership scheduling workflows. Operational scope centers on dealership service and customer engagement functions at Automax Ford in the United States. Day to day booking governance is managed within the dealership by front office and service scheduling roles to coordinate appointments and shop capacity.
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Automax Ford Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CrownPeak | Legacy | CrownPeak DXP | Web Content Management | Content Management | n/a | 2021 | 2021 |
In 2021 Automax Ford implemented CrownPeak DXP on its public website. The CrownPeak DXP implementation serves as the retailer's Web Content Management platform, providing centralized content authoring, template-driven page rendering, and digital asset management for site publishing and multi-page inventory displays.
Deployment centered on the CrownPeak DXP cloud-hosted delivery model with CMS authoring and publishing pipelines to manage web pages and media. Functional capabilities implemented include content modeling and templates, role-based editorial workflows, staged content publishing, and URL and metadata management to support search and catalog presentation. Governance and workflow restructuring focused on editorial ownership and approval chains within marketing and dealership sales communications to standardize page updates and inventory listings. The implementation positions CrownPeak DXP as the primary Web Content Management system supporting Automax Ford marketing and online sales functions.
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Automax Ford CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Contact At Once! | Customer Support | CRM | n/a | 2017 | 2017 |
In 2017, Automax Ford deployed LivePerson Contact At Once! on its public website to provide conversational support and web-based lead capture. LivePerson Contact At Once! is implemented as a Customer Support application that routes website visitors into real-time chat sessions and asynchronous message threads for sales inquiries and service scheduling. The deployment uses an embedded web widget placed on high intent pages to capture shopper interactions and present immediate agent engagement, reflecting a digital front door architecture that funnels web traffic into live contact workflows. Configuration focuses on chat routing, message templates, and session handoff to on-premises agents and vendor-hosted agent consoles.
Operational ownership resides with the dealership sales and service functions, with staffed agent queues handling incoming website chats and applying standardized response protocols and escalation rules. The solution is hosted on the LivePerson cloud platform and operates with vendor-side routing and queue management, while no external system integrations are specified in the source. Governance emphasizes chat handling processes, web placement strategy, and staged rollout across site sections to align capacity with inbound volumes. This implementation positions LivePerson Contact At Once! as Automax Ford Customer Support tooling for direct customer engagement on the corporate website.
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2021 | 2021 |
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Automax Ford ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Automax Ford TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2016 | 2016 |
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Automax Ford IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Automax Ford
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Automax Ford Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Automax Ford IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Automax Ford digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Automax Ford Technographics
Automax Ford is a Retail organization based in United States,
with around 1000 employees and annual revenues of $300.0 million.
Automax Ford operates a diverse technology stack with applications such as
Xtime Spectrum Schedule, CrownPeak DXP and LivePerson Contact At Once!,
covering areas like Online Meeting Scheduling, Web Content Management and Customer Support.
Automax Ford has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Xtime, CrownPeak and LivePerson.
Automax Ford recently adopted applications including
CrownPeak DXP in 2021, Tealium IQ Tag Management in 2021 and Adobe Audience Manager in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Automax Ford’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Automax Ford’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Automax Ford technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.