Mooloolaba, 4557, QLD,
Australia
Autopact Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Autopact and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Autopact employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Autopact has purchased the following applications: Microsoft 365 for Collaboration in 2018, Pentana CRM Contact Centre for Call Center in 2017, Intuit Mailchimp Mandrill for Transactional Email in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Autopact is running and its propensity to invest more and deepen its relationship with Microsoft , Pentana Solutions , Impel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Autopact revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Autopact intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pentana Solutions | Legacy | Pentana CRM Contact Centre | Call Center | CRM | n/a | 2017 | 2018 |
In 2017, Autopact deployed Pentana CRM Contact Centre, a Call Center application, across its Australian dealer network including the Crick Auto Group businesses. The deployment leveraged an established relationship with Pentana Solutions, with senior Autopact IT leadership providing Pentana-related training and consulting to support dealership operations and aftersales CRM integrations.
Pentana CRM Contact Centre was configured to centralize customer contact records and manage aftersales case workflows, aligning with the groups Pentana DMS and CRM tool usage. Implementation work included agent desktop configuration, queuing and contact routing rules, interaction logging, and standardized case management workflows inferred from the Pentana CRM adoption.
Integrations emphasized synchronization with dealer systems and aftersales CRM modules to preserve consistent customer and vehicle service histories across sites. The Call Center deployment supported operational functions in sales and aftersales, enabling agents to access service history and appointment records for customer support and appointment management.
Governance and rollout were delivered with IT-led training and consulting from Autopact personnel experienced in Pentana solutions, establishing configuration control, escalation procedures, and standardized agent workflows across the Australian network.
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CRM | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Mailchimp Mandrill | Transactional Email | PaaS | n/a | 2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2023 | 2023 |
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