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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

B G Industries Tech Stack and Enterprise Applications

B G Industries AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Innovative Chat Legacy ConvertoBot Chatbots and Conversational AI AI-Powered Application n/a 2023 2023
In 2023 B & G Industries deployed ConvertoBot on its public website to add Chatbots and Conversational AI capabilities for customer-facing support and lead capture. ConvertoBot was implemented as the primary conversational touchpoint on the corporate site, providing automated responses to visitor queries and structured capture of contact information for follow up by staff. The implementation used a lightweight website widget model, with the chat client embedded in pages and a cloud hosted conversational engine handling intent routing and message processing. Configuration centered on conversational flow design, frequently asked question automation, conditional lead capture forms, and canned response libraries aligned to manufacturing product inquiries and order questions. Instrumentation for session logging and basic usage analytics was enabled to monitor chat volume and common intents. Operational ownership is held by the small internal team, with day to day management assigned to the sales and customer support functions, and configuration changes handled directly by marketing or operations staff. Rollout was focused on the United States website presence, with staff trained to escalate complex conversations to internal inboxes and to review captured leads for qualification. The narrative describes B & G Industries ConvertoBot Chatbots and Conversational AI deployment as a web centered conversational layer supporting front line customer service and lead generation.
B G Industries Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2018 2018
Collaboration Collaboration 2016 2016
B G Industries eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Automattic Legacy WooCommerce eCommerce eCommerce n/a 2019 2019
B G Industries CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CRM CRM 2018 2018
Tag Management CRM 2019 2019
B G Industries IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2022 2022
Digital Workspace IaaS 2022 2022

IT Decision Makers and Key Stakeholders at B G Industries

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by B G Industries Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from B G Industries IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the B G Industries digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD B G Industries Technographics
B G Industries is a Life Sciences organization based in United States, with around 11 employees and annual revenues of $2.0 million.
B G Industries operates a diverse technology stack with applications such as ConvertoBot, Microsoft 365 and WooCommerce, covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
B G Industries has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Innovative Chat, Microsoft and Automattic.
B G Industries recently adopted applications including Citrix NetScaler in 2022, Akamai CDN in 2020 and Microsoft 365 in 2018, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of B G Industries’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates B G Industries’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete B G Industries technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.