Tehran, 15817,
Iran
Bank Mellat Iran Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank Mellat Iran and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19876 Bank Mellat Iran employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank Mellat Iran has purchased the following applications: Dana Pro ITSM for IT Service Management in 2016, Bina Network Monitoring for Network Management and Monitoring in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank Mellat Iran is running and its propensity to invest more and deepen its relationship with DanaPardaz or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank Mellat Iran revenues, which have grown to $6.76 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank Mellat Iran intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| DanaPardaz | Legacy | Dana Pro ITSM | IT Service Management | ITSM | n/a | 2016 | 2016 | In 2016, Bank Mellat Iran implemented Dana Pro ITSM to run a centralized IT service desk and ticketing system across branches in Iran. Dana Pro ITSM, classified in the IT Service Management category, was deployed to centralize incident and request management and to provide a unified ticket lifecycle for IT service operations. Implementation emphasis included incident management and service request workflows, with ticketing orchestration and workflow automation that converted hundreds of previously manual processes into automated processes. Configuration work focused on routing and prioritization rules, SLA monitoring, and automated ticket assignment consistent with IT Service Management practices. Operational scope encompassed the bank's branches across Iran and a centralized IT service desk team responsible for triage, escalation, and resolution tracking, affecting IT operations and service delivery functions. Regional branches used the centralized ticketing workflow to standardize incident intake and request fulfillment and to align service desk activities with corporate IT processes. The vendor testimonial notes the bank began using Dana Pro in 1395 which corresponds to 2016, and reported faster response times shifting from days to hours along with automation of hundreds of manual processes. Governance changes included formalizing ticket workflows and automated routing to enforce response targets within IT Service Management operations. |
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| DanaPardaz | Legacy | Bina Network Monitoring | Network Management and Monitoring | IaaS | n/a | 2016 | 2016 | In 2016, Bank Mellat Iran deployed DanaPardaz's Bina Network Monitoring as part of its IT operations to provide continuous visibility and incident handling across servers and network devices. Bina Network Monitoring is used in a Network Management and Monitoring capacity to support the bank's NOC and centralized incident response functions, establishing a clear Company Application Category Business Function relationship for IT operations and network engineering teams. The implementation focused on core network management capabilities consistent with the Network Management and Monitoring category, including device monitoring, server health checks, alerting and centralized log collection. Vendor commentary supports inferred use of syslog collection and device monitoring modules, and the deployment includes a consolidated monitoring console and automated alert workflows to route incidents to the NOC. Operational coverage spans Bank Mellat's IT/NOC environment, with the solution instrumenting servers and network devices across its infrastructure and integrating monitoring and incident handling into daily operations. The vendor reports the bank has used Bina Network Monitoring since Persian year 1395 which corresponds to 2016, and states the deployment improved incident response times and centralized visibility for network and server operations. |
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