Saint Petersburg, 195112,
Russia
Bank Saint Petersburg Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank Saint Petersburg and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4091 Bank Saint Petersburg employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank Saint Petersburg has purchased the following applications: Apple Pay for Payment Processing in 2022, Carrot Quest Chatbot for Chatbots and Conversational AI in 2019, ConsenSys Quorum for Blockchain Platform in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank Saint Petersburg is running and its propensity to invest more and deepen its relationship with Apple , Google , Carrot Quest or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank Saint Petersburg revenues, which have grown to $1.12 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank Saint Petersburg intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP Financial Management | n/a | 2022 | 2022 |
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Payment Processing | ERP Financial Management |
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2022 | 2022 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Carrot Quest | Legacy | Carrot Quest Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Bank Saint Petersburg implemented Carrot Quest Chatbot on its public website, deploying Carrot Quest Chatbot as a Chatbots and Conversational AI solution to support web-based customer engagement across the bank's Russia-facing digital channels. The implementation targets online retail banking visitors and digital customer service interactions rather than branch or ATM channels, positioning the application within the bank's channel orchestration for inbound web traffic.
The deployment centers on an embedded web chat widget configured with scripted conversational flows, FAQ automation, proactive messaging, and online lead capture forms, reflecting standard Chatbots and Conversational AI functional modules. Configuration work emphasized multi-step conversation orchestration, session context capture, and templated message libraries to standardize responses and reduce manual touch for common inquiries.
Operational coverage is focused on the corporate website and associated digital customer service workflows, impacting customer support and online sales engagement functions. The Carrot Quest Chatbot implementation includes in-platform conversation analytics and reporting to inform continuous tuning of dialogue flows and content, keeping operational telemetry within the chatbot environment.
Governance for the deployment centers on iterative content management and conversational playbook ownership within the bank's digital channels team, with escalation paths and agent handoff configured for conversations that require human intervention. Rollout and ongoing management align the chatbot content lifecycle with existing customer service processes and change control for public-facing messaging.
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ConsenSys | Legacy | ConsenSys Quorum | Blockchain Platform | Blockchain | n/a | 2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Application Performance Management | ITSM |
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2024 | 2024 |
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Application Performance Management | ITSM |
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2024 | 2024 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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