Jakarta, 11230,
Indonesia
Bank Saqu Indonesia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank Saqu Indonesia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Bank Saqu Indonesia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank Saqu Indonesia has purchased the following applications: 3Dolphins Chat for Chatbots and Conversational AI in 2024, Amazon EC2 for Application Hosting and Computing Services in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank Saqu Indonesia is running and its propensity to invest more and deepen its relationship with InMotion Inovasi , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank Saqu Indonesia revenues, which have grown to $45.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank Saqu Indonesia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| InMotion Inovasi | Legacy | 3Dolphins Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2025 |
In 2024 Bank Saqu Indonesia implemented 3Dolphins Chat as an Omnichannel Contact Center to centralize digital customer engagement and contact center operations across its Indonesian footprint. The deployment targeted customer service and contact center teams within the bank, aligning the 3Dolphins Chat application with operational objectives for WhatsApp-enabled conversational handling and agent-assisted service request management.
The implementation leveraged the 3Dolphins Chat omnichannel contact center module and the WhatsApp Business chatbot capability, with configuration focused on conversation handoff to agent SRM and unified session management across channels. Functional emphasis included chatbot-led front line interactions, automated messaging on WhatsApp, and agent SRM workflows for escalation and human intervention, reflecting standard contact center orchestration patterns.
Operational coverage centered on digital customer engagement and frontline contact center functions, supporting inbound customer messaging and agent-managed sessions across the bank's channels in Indonesia. Governance included role-based access for contact center agents and supervisors, scripted escalation processes through agent SRM, and phased user onboarding to align agent workflows with the new omnichannel tooling.
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2023 | 2023 |
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